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Reference Attorney The candidate will work in a fast-paced, high-volume contact center that continuously evolves to meet the demands of customers while maintaining an industry-leading level of service. Customer satisfaction, retention, and loyalty drive interactions, and customers include top law firms, government agencies, and global corporations. JD degree from U.S. accredited law school and bar admission from any state is needed. Bar admission from any state by November 30, 2017 is essential. Excellent communication and customer service skills are essential. Computer and online systems proficiency with ability to multitask while supporting customers via phone, live chat, and email is needed. Open to feedback and working closely with management and training staff for continuous growth and development is essential. Should preferably have 1 - 2 years of prior legal experience. Prior customer service experience is helpful.
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