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Client Manager, Government The candidate will attain assigned revenue account goals. Provide high quality account management and customer support services to assigned accounts. Assist with the development, negotiation, presentation and implementation of subscriber contracts. Establish solid, long-term customer â€œtrust relationshipsâ€ and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns. Educate customers on the benefits of Westlaw and Software Solutions over competitors and train customers for optimal productivity. Partner with Sales Consultants to facilitate new sales. Advocate for software solutions sales with internal colleagues, surfacing issues and enhancement ideas to drive technical improvements or product development efforts. Coordinate training efforts with Research Specialists. Coordinate local marketing and related efforts within assigned accounts. Keep up to date on competitive activities in accounts and communicate information to peers and to management. Must have JD degree. Should preferably have Field Sales experience. Strong communication, and presentation skills is required. Field Account Management and marketing experience is preferred. Legal practice experience is desired. Customer service orientation and experience is helpful. Proficient in MS Office/internet/Salesforce.com/mobile devices is needed.
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