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Government
Legal Staff
Family Law
Child Support Officer III Duties : Performs difficult to highly complex child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections with obligors and/or obligors’ attorneys. Conducts detailed in-office investigations to locate, identify, and legally attach financial holdings and other identified assets. Conducts inquiries to verify personal demographic information. Communicates and corresponds directly with insurance adjusters, financial institutions, and retirement account plan administrators. Assesses child support cases to determine appropriate action. Monitors cases and initiates communication with customers to begin negotiations for lump-sum payments. Negotiates out-of-court settlements and agreements with parties. Responds to routine to moderately complex inquiries regarding child support case status, attachment process and procedures, laws and regulations, and other issues. Assists with customer dispute claims and responds to routine financial inquiries. Assesses the validity of complaints against the IV-D program with impartiality. Researches case information on the Texas Child Support Enforcement System (TXCSES); maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations. Provides training and technical assistance to office staff. May serve as Notary Public. Documents all actions taken. Reviews and maintains child support virtual files for accuracy in the. Enterprise Content Management (ECM) repository. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Qualification and Experience
Qualification : Should have Graduation from high school or equivalent. Must have Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year- for-year basis: full-time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjuster. One additional year of full-time experience working in the following (or closely related) fields: full-time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjuster. Preferred Qualification : Graduation from a four-year college or university. Investigative practices and techniques. Ability to proficiently read, write, and speak Spanish.
POSTING NUMBER: 19-0289
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