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Carrot Peelers, Sales, Personality and Your Job Search
In-House
Attorney
Tax - General
Min 1 yrs required
Client Success Representative, Government The candidate responsible for increasing revenue, retention, usage and customer preference for company products through training. This position maintains relationships with existing named accounts. The Client Success Representative also provides technical and administrative product information, demonstrations, and/or product training. Drives usage, retention and customer preference for company products. Assists Client Managers, Account Executives and Regional Management in achieving regional and divisional goals by driving revenue, retention, and usage through training and relationship management. Assists in developing, marketing, and conducting legal research training classes at customer locations. Assists in other marketing efforts, including trade shows, topical seminars, and new product releases by providing training at events. Assists with sales presentations at customer locations. Completes administrative responsibilities on a timely basis: submit weekly itineraries; monthly expense reports; and regular training reports. Prepares a training summary for each training session to share with Client managers and Account Executives. Partners with Client Managers, Marketing, Account Executives and Technical Consultants in order to create successful communication, education and training on Thomson Reuters products. Participates in regional and channel initiatives lending value to the sales process as appropriate, up to and including sales demonstrations, training, Webex, etc. Regularly engages and builds rapport with the key stakeholders. Executes an engagement model targeted at learning managers who will in turn drive adoption of company products at their respective sites. Identifies collaboration and presentation opportunities with the wider learning and development community. Demonstrates progress on customer adoption to products through professionally presented reports.
Qualification and Experience
A Juris Doctorate required. Should have superior knowledge of company products and solutions in order to quickly establish credibility with clients. Must have thorough understanding and knowledge of the industry and/or profession. Should have excellent verbal and written communication skills, including region-appropriate language skills as required. Must be experienced presenter with strong presentation skills. Should have strong customer service skills. Should have excellent relationship-building and communication skills. Must have clear understanding and appreciation of the instructional design process. Must be proficient in MS Office/internet.
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