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Legal Staff Legal Secretary in Wichita Falls, TX

Texas Office of the Attorney General Jul 20,2019 Jun 16,2019 Location Wichita Falls TX
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Government

Legal Staff

Profile

Child Support Officer Ii Duties : Will conduct detailed in-office investigations to locate parties, verify employment and determine assets. Prepares documents relating to legal and administrative actions to establish or enforce child support orders. Negotiates lump sum payments from noncustodial parents who owe past due child/medical support. Negotiates out-of-court settlements and agreements with parties (CSO II only). Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s). Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if the cases are eligible for closure. Attends court to assist legal staff, as needed. Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations. Assesses child support cases to determine the appropriate case action. Explains Child Support Program policies, procedures and regulations to customers. Responds to customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Serves as Notary Public. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Qualification and Experience

Requirements : The candidate should have graduation from high school or equivalent. Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required. Must have 1 year of full-time experience. Child Support Program, credit collections, investigations, legal assistant, legal secretary, or IV-A eligibility specialist. Skill in interviewing and negotiating. Skill in using a personal computer for word-processing and data entry/retrieval. Skill in basic mathematical computations. Skill in handling multiple tasks, prioritizing, and meeting deadlines. Skill in effective oral and written communication. Skill in exercising sound judgment and effective decision making. Must have ability to receive and respond positively to constructive feedback, work cooperatively with others in a professional office environment, provide excellent customer service, arrange for personal transportation for business-related travel. Ability to proficiently read, write, and speak Spanish.

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