Job Details

Staff Attorney- Family Helpline

Company name

Organization Type

Public Interest

Job Type


Date Last Verified

Sep 27, 2021

Valid Through

Jan 10, 2022

Posted on

Sep 19, 2021

Years of Experience

Min 1 yrs required


Austin, TX, United States

Employment Type



Practice Area
Family Law >> Family Law
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Staff Attorney- Family Helpline
The candidate will be responsible for the direct services component of the Family Helpline program and assists, by telephone and in-person, parents, families, and the public to better understand CPS policies and procedures, the child welfare legal system, and the additional legal systems that intersect with child welfare cases in Texas. Explain the nature of services provided by the Family Helpline program, and provide legal information, assistance, resources and referrals to eligible callers in a compassionate, culturally sensitive and trauma-informed manner. Provide high-quality legal advice, assistance, and representation, where applicable, to eligible clients in a compassionate, culturally sensitive, and trauma-informed manner. Perform legal research and analysis, make agency referrals, and provide information on how to complete legal tasks. Timely and accurately enter data and notes from calls into company’s case management system for grant reporting and child welfare stakeholder collaboration. At times, may provide education to community organizations through outreach, presentations and attendance at local community events focused on child welfare. May create written informational and educational content regarding the child welfare system. Ensure all caller, project, and computer files are maintained in an orderly manner. Provide all information needed/requested for company reporting in a prompt manner. Perform other duties as assigned.

Qualification and Experience

The candidate should have a J.D. Degree. Licensure by the Supreme Court of Texas at least one week prior to actual start date. Minimum of one (1) year child welfare law experience, as a caseworker or as an attorney representing parents, children, or the state in Child Protective Services cases. Maintain the highest ethical and professional standards as a member of the State Bar; adhere to the American Bar Association Standards for the Provision of Civil Legal Aid. Current knowledge of the law related to child welfare and child protection, including but not limited to: child protection law, family law, criminal law, conservatorship, possession and access, child support, enforcement and modification of court orders and judgments, paternity, termination of parental rights, adoption, negotiation and mediation, domestic violence, child abuse and neglect, and the child protective services system. Exceptional written and verbal communications skills. Strong ability to compassionately and actively listen to callers and verbally communicate the legal processes related to child protection law. Proficiency with (or the ability to learn) LegalServer (company’s case management system), Adobe, and Microsoft Office products. Understanding of grant requirements and associated reporting needs.

Company info

Hiring Coordinator
Texas Legal Services Center
815 Brazos
Suite 1100
Austin, TX 78701

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