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Carrot Peelers, Sales, Personality and Your Job Search
In-House
Attorney
Information Technology
Min 3 yrs required
Global Services Implementation Manager The candidate works with the Sr. Director and the Client Solution Architect (CSA) to ensure that CyberSource meets its client contractual obligations and aspirations to deliver innovative payment solutions, globally and at scale. Work with the Senior Director and the CSA and be the focal point to ensure products launched in their early stages at MVP (Minimum Viable Product) level are fully tested, deployed, and receive full support – Level 1 and Level 2 – to provide critical feedback to Product Team in the roadmap to General Availability (GA). Be the liaison for large complex projects/programs and the face of the Implementation Team for designated merchants, acquirers, and service providers, working with all product and implementation functions to enhance the engagement model by providing critical feedback/analysis to improve processes, logistics, and identifying activities in the critical path that can and need to be improved. Support the Senior Director and the CSA to translate clients’ business strategies and objectives into an overall solution approach and roadmap that is used to determine the solution and functionality that CyberSource can implement on a committed timeline and budget. Participate in a team that provides critical support for CyberSource’s strategic partners, strengthening the overall relationship and helping deliver innovative solutions to market in a predictable and reliable manner. Work with the Senior Director to manage local new third party partnerships and Cybersource direct processing entries in market.
Qualification and Experience
The candidate Should have Undergraduate quantitative-focused degree in Business, Computer Science or Similar Degree from top-tier institution. Alternative similar academic experience may be considered. MBA or relevant graduate degree, a plus. Experience on both card present and card not present systems a plus. Should have 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD. Should preferably have 12-15 years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD. Should preferably have 5+ years of professional consulting experience with considerable enterprise delivery experience. 3+ years of experience in a product management, ideally using multiple software development methodologies is required. 3+ years payment industry domain expertise is required. Experience on retail on-site technology implementation and support is required. Must have network and Data Communications experience/knowledge. Should have extensive experience with software testing, issue identification, and resolution. International Experience working with Global Clients a plus. Must have ability to manage customer expectations. Comfortable negotiating and influencing internal and external stakeholders, at all levels. Must have ability to create and understand macros, advanced formulas and presentation animation in power point. Should have technical background in IT, Communications (Networking) and OnSite LAN/WAN Infrastructure (R). Knowledge of POS Systems and Payments Integration is required. Experience in People Management and Team Building and Collaboration is required.
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