Job Details

Child Support Officer IV

Company name

Texas Office of the Attorney General

Organization Type

Government

Job Type

Legal Staff

Date Last Verified

Jan 12,2019

Valid Through

Apr 27,2019

Posted on

Jan 11,2019

Salary

USD 3082 Monthly

Years of Experience

Min 1 yrs required

Location

Austin, TX, United States

Employment Type

Full-time

Industry

Legal
Practice Area
Family Law >> Family Law
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Child Support Officer IV
Duties: Performs difficult to highly complex child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections with obligors and/or obligors' attorneys. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans. Conducts detailed in-office investigations to locate, identify, and legally attach financial holdings and other identified assets. Conducts inquiries to verify personal demographic information. Communicates and corresponds directly with insurance adjustors, financial institutions, and retirement account plan administrators. Assesses child support cases to determine appropriate action. Monitors cases and initiates communication with customers to begin negotiations for lump-sum payments. Negotiates out-of-court settlements and agreements with parties. Responds to routine to moderately complex inquiries regarding child support case status, attachment process and procedures, laws and regulations, and other issues. Assists with customer dispute claims and responds to routine financial inquiries. Assesses the validity of complaints against the IV-D program with impartiality. Researches case information on the Texas Child Support Enforcement System (TXCSES); maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations. Provides training and technical assistance to office staff. May serve as Notary Public. May serve as Team Lead. Documents all actions taken. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Qualification and Experience

Qualifications: Must have Graduation from high school or equivalent. Should have Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjustor. Must have Two additional years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjustor(One of the two years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector.). Must have skill in negotiating and interviewing. Should have skill in using a computer for word processing and data entry/retrieval. Must have skill in basic mathematical computations. Should have skill in handling multiple tasks, prioritizing, and meeting deadlines

Preferred Qualifications: Graduation from a four-year college or university. Investigative practices and techniques. Ability to proficiently read, write, and speak Spanish.

Additional info

POSTING NUMBER: 19-0449

Company info

Hiring Coordinator
Texas Office of the Attorney General
300 West 15th Street
Austin, TX 78701
Fax: 512-463-2185

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