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Organization TypeLaw Firm
Years of Experience
Date Last Verified
ProfileClient Services Representative/Legal Assistant Duties: Consistently build the client relationship and confidence in firm with every client interaction while proactively contacting clients to ensure the relationship is maintained. Take 50-75 calls per day in a professional call center environment. Focus on retention of every client while providing excellent customer service. Solve problems and maintain confidentiality. Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system. Confidently address client’s concerns and complaints including those of upset clients. Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately.
Qualification and Experience
Qualifications: Some College. Degree preferred; or equivalent combination of education and experience. Customer service experience. Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred. Strong communication skills, both oral and written. Active listening skills. 45+ WPM typing speed. Ability to work well with others as a team. Multi-tasking skills and the ability to work well under pressure. Reliability and dependability. The ability to maintain client confidentiality at all times. Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees. Call Center experience preferred. Spanish speaker preferred.
Heard & Smith, L.L.P.
Social Security Disability Veterans Disability Law 10715 Gulfdale St.
San Antonio, TX 78216