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Child Support Case Manager The candidate will analyze case information and take next steps pursuant to State policies and procedures. Will conduct interviews/collect DNA samples/negotiate consents/refer to community services. Under direction and supervision of the attorney prepare legal documents and correspondence related to a case. Work state system prompts to keep case information current and support automated case actions. Perform annual reviews on assigned cases. Perform initial locate activities. Track own performance through special reports. Receive, evaluate, and resolve customer problems and complaints. Update state system with appropriate new information and records detail of customer contacts. Take all actions available to resolve customer concerns. Associateâ€™s degree or Paralegal Certification is preferred. Should preferably have 2+ years of experience in legal environment or government case processing; public contact experience. Education can be substituted for years of experience is needed.
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