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In-House
Attorney
Finance - Banking
Min 15 yrs required
Assistant General Counsel - Executive Office Legal Team The candidate will lead a large team of attorneys and legal specialists located in 5 different locations. Will provide legal advice to CCB’s Executive Offices. Advise the business as to the risk of those customer complaints raised by state and federal regulators and handle communications with state attorneys general offices, where necessary. Assist in the investigation and response to any consumer complaints from media, regulators, state attorneys general, and other governmental agencies or offices. Research and respond to escalated consumer inquiries using sensitivity and keen judgment. Identify, escalate and resolve issues and complaint trends as appropriate. Provide reporting and complaint trending information to the businesses and legal management. Escalate matters and conduct root cause analyses of consumer complaints. Work closely and collaboratively with colleagues in other lines of business or control areas to ensure comprehensive and effective legal and compliance support and issue identification and resolution.
Qualification and Experience
The candidate should have J.D. degree or educational equivalent. Should be in compliance with all relevant licensing requirements including the requirements of the jurisdiction where the role will be located prior to commencement of employment (NY or NJ). Must have 15+ years of experience in providing legal support and advice to financial institutions either in private practice or as in-house counsel, or other experience with consumer credit and deposit law. Extensive familiarity and experience with operational processes applied to legal services is required. Experience with organizational restructuring and the use of technology to streamline legal services is needed. Extensive familiarity with consumer lending and deposit legal issues and substantive knowledge of the laws governing consumer financial services, including, for example, federal consumer protection statutes (e.g., TILA, FCRA, FDCPA, ECOA, SCRA) is essential.
Ref. #: 190051398
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