Job Details

Paralegal Manaer

Company name

Organization Type

Law Firm

Job Type

Legal Staff

Posted on

Dec 05,2018


Philadelphia, PA
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The Paralegal Manager is responsible for overseeing the paralegal resources firm-wide; this includes managing the workflow of all paralegals and project assistants to maximize productivity, ensure consistent client satisfaction and support career development for all team members. Working with the Senior Director of Service Operations, the Paralegal Manager is responsible for building a high quality team of paralegals and project assistants to support our lawyers on a firm-wide basis. This role will maximize client service through implementation of best practices in paralegal hiring, training and mentoring. The Manager is expected to be a substantive contributor to the outcomes described, rather than merely a process coordinator.

In accordance with the Firm’s Client Service Initiatives, the Paralegal Manager must display good judgment and have effective interpersonal communications. Confidentiality and discretion are required consistently.


  • Provide paralegal staffing support as well as monitor, track and assist with reporting on all paralegal utilization.

  • Assist the Sr. Director of Service Operations and Practice Group Management Team with developing recommendations for new paralegal hires.

  • Work with Human Resources in regards to recruiting all Paralegal Department hires.

  • Coordinate the orientation and training of all new hires in regards to their specific practice group.

  • Develop and implement training programs (in-house) and coordinate for approval of external training opportunities.

  • Develop, as needed, specific training for practice groups and work with Practice Group Management on same.

  • Responsible for the review and approval of all paralegal and project assistant timesheets firm-wide on a weekly basis.  When needed, make any corrections to the timesheets (e.g. missed punches).

  • Process overtime and part time timesheets weekly.

  • Manage paralegal time off requests (vacation and sick time) as well as handle issues daily as they relate to unscheduled absences, unplanned early departures and late arrivals. 

  • Along with the Sr. Director of Service Operations, establish benchmark skills and ensure continued development for paralegals and project assistants.

  • Coordinate coverage needs when paralegals are out of the office.

  • Serve as point of contact for all paralegal policy issues.

  • Assist with the paralegal review process and ensure paralegal evaluations are completed and delivered in a timely manner.

  • Participate in performance evaluation, promotion and compensation decisions.

  • Work with Human Resources on counseling low performing employees.

  • Coordinate and host meetings with paralegals and others to review productivity and relevant issues.

  • Make recommendations for improvement to paralegal policies and procedures.

  • Participate in special projects, as requested by Sr. Director of Service Operations.

The statements contained in this job description are not necessarily all-inclusive; additional duties may be assigned and requirements may vary from time to time.


  • Good understanding of general law firm operations, or the capacity to learn them quickly.

  • Ability to manage a team that is geographically dispersed across the United States. This includes being able to assign, delegate and follow-up on projects as necessary.

  • Knowledge of Windows 10 and Microsoft Office Suite programs (Word, Excel, and Power Point).

  • Superior oral and written communication skills.

  • Extremely consistent in producing quality work and ensuring team members do same.

  • Excellent time management and project management skills and possess a self-motivated, positive attitude.

  • Able to work with detailed information accurately and effectively while maintaining confidentiality.

  • Must be able to manage multiple projects, and daily tasks, simultaneously and successfully, many with tight deadlines.

  • Ability to adjust and adapt quickly to changing situations.  This includes being able to assess, adapt and re prioritize projects quickly when situations change.

  • Must be able to think strategically, analytically and creatively, sometimes in a pressured environment; with a proven ability to develop fresh approaches and innovate as appropriate.

  • Possess strong interpersonal skills with the ability to build strong relationships.

  • Able to work with all levels of firm management; work independently as well as part of a team.

  • Strong leadership skills with the ability to manage people and motivate them to accomplish their goals and grow in their roles.

  • Ability to interact with people in a manner which shows sensitivity, tact, and professionalism.

  • Is responsive and sensitive to internal and external deadlines.

  • Must quickly grasp the goals, service, culture and strategy of both the department, the practice groups and the firm overall.

  • Must conduct him/herself professionally in appearance and actions; must set a positive example for all personnel.

  • Adhere to and serve as a role model for the firm’s Client Service Standards.

  • Flexible and dependable, including the ability to work after work hours as needed including weekends and holidays.

  • Unbiased judgment, sound discretion, and openness to the views of others.

  • Ability to travel to other offices as necessary (mostly on the East Coast and Midwest).

  • Ability to lift up to 15 pounds.

  • Willingness to be flexible and perform responsibilities not specifically identified in the job description and assume new responsibilities as the department’s and the firm’s need change.

  • This manager must be comfortable both supervising and being supervised remotely.


  • High School Diploma required.

  • Four (4) year college degree in any discipline preferred.

  • Prior supervisory experience preferred.

  • Degree or certificate in Paralegal Studies is a plus, but not required.

  • Previous experience working in a law firm preferred.

TO APPLY:  Interested candidates should submit a cover letter, including salary requirements, and resume for consideration.  Incomplete applications will not be considered.

Company info

Drinker Biddle & Reath LLP.

Company Profile

With over 600 lawyers across 12 offices, Drinker Biddle & Reath LLP provides clients with unparalleled service in matters ranging from billion-dollar deals to complex class actions, across a broad spectrum of industries. Our priorities are knowing our clients'​ business and providing the value they need so that we can be an integral part of their success. Clients choose us for our sophisticated yet efficient approach to handling their most important business transactions, litigation and government affairs efforts. To learn more, visit us at our website.


"A Decent Place to Work That Values Work and Life Balance"

Current Employee - Reviewed on December 18, 2017

Try to make connections with senior members of the firm by doing good work and not getting caught up in the politics of the firm. It's up to you to a large degree to make your own way in seeking out more responsibility and getting noticed for your work. This can help you gain promotions and a higher salary.

Pros : The work atmosphere is pretty laid back, especially for a law firm and the partners respect that employees have lives away from work. The pay is pretty good and the clients are good ones to work with.
Cons : The firm is lacking in organization in some areas and there is a fair amount of turnover. The non-lawyer staff is not always treated well. Politics plays too much of a part in the running of the firm, which is detrimental to the operations of the firm.
Current or former employee? : Current Employee

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