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Organization TypeLaw Firm
Years of Experience
Legal Assistant DUTIES: Respond to phone calls, inquiries, emails and other communication from clients. Provide information to clients regarding the status of the claim, receive information from clients to add to the claim, and update profile information as needed. Promote and provide an exceptional level of customer service to our clients, internal co-workers, and SSA offices. Display a willingness to empathize with our clients’ needs, to dedicate the time needed to properly resolve all inquiries, and ensure clients’ satisfaction with our services provided. Follow up with client on all open cases every 60 days, at minimum, with a live contact to the client. Update client on case progress, hearing preparation, and any information needed from client to properly prepare for Hearing. Review case information and determine if case criteria have changed. If criteria checklist indicates an issue with the case or that benefits may not be applicable, review case information with the Lead Hearing Tech to determine next steps. Complete follow up on tasks for the Gatekeeper review as assigned Process received mail according to defined process. Complete follow up tasks and processing as required. Order, follow up on, review and submit medical records/RFCs needed to complete hearing preparation. Update medical records as needed following the 8-month medical source update to ensure complete information is submitted. Prepare hearing file for assigned hearing Attorney, based on defined processes and standards. Submit file for brief preparation and review with hearing attorney at least 2 weeks prior to hearing date. Order, follow up on, review and submitted required evidence needed to complete any post hearing requirements. Follow up on hearing decision notices. Identify issues of concern, changes in client circumstances or work status, or other potential issues and promptly communicate to Lead Hearing Tech and/or assigned Attorney. Other duties as assigned.
Qualification and Experience
QUALIFICATIONS: Minimum of high school diploma or GED equivalent. Some college preferred. Strong work ethic and high expectations for personal and employee performance. 1+ year prior experience in an administrative support, customer service or related position. Prior experience in a legal service setting preferred. Consistent, reliable attendance. Proficient in Microsoft Office, especially Word, Excel, Outlook. Strong oral and written communication skills. Ability to handle multiple, competing priorities on a regular basis. Able to express ideas clearly and concisely, and adapt messages to a variety of audiences.
Requisition ID: 1036
Company infoHiring Coordinator