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Years of Experience
Date Last Verified
ProfileDeputy Director, Homeowner Mortgage Servicing Unit The candidate will manage and oversee the flow of work in the Homeowner Mortgage Servicing Unit and ensure that mortgage service requests are processed in a timely manner. Performing an initial file review on service requests to flag for analysts potential issues relating to the application and/or the underlying mortgage documents. Gauging the relative workloads among the analysts and assigning and reassigning files, as indicated; and assisting analysts in resolving questions and problems relating to the files. Reviewing analysts’ responses to service requests. Providing support in managing the daily operations of the Unit and overseeing staff. Overseeing the intake, coding and processing of service fees and payoff checks received by the Unit. Performing customer service duties by responding to questions and complaints concerning mortgages from homeowners, attorneys, lending institutions and brokers. Supervising any interns assigned to the Unit and act as Homeowner Mortgage Servicing’s liaison to the NYC Law Department regarding foreclosure questions and other issues.
Qualification and Experience
The candidate must have baccalaureate degree from an accredited college and four years of full-time satisfactory professional experience in the development, design, construction, appraisal, financing, negotiation or disposition of real estate or in real estate law, or in urban planning, design or renewal, or analytical or coordination work related to housing programs; at least 18 months must have been in an executive, administrative or managerial capacity or supervising professional personnel performing work in the fields noted above; or Education and/or experience which is equivalent to "1" above. Graduate study in the field of urban studies, city planning, business or public administration, finance, architecture, engineering or other related fields may be substituted for up to one year of the required experience on the basis of 30 credits equaling one year of experience. Graduation from an accredited law school may be substituted for one year of the required experience. However, all candidates must have three years of work experience including at least 18 months of executive, administrative, managerial or supervisory experience as described in "1" above. Demonstrated attention to detail and solid Microsoft Office skills (Excel and Word) is preferred. 3+ years experience handling large volumes of customer service inquiries (both written and verbal) is deswired.
Job ID: 341311
New York Department of Housing Preservation & Development
100 Gold Street
New York City, NY 10038