Job Details

Patient Advocate

Company name

Lahey Health.

Organization Type

Public Interest

Job Type

Non-practicing Attorney

Years of Experience

Min 2 yrs required

Location

Winchester, MA

Date Last Verified

Jan 30,2018

Posted on

Dec 07,2017
Practice Area
Health Care >> Health Care
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Patient Advocate The candidate will contribute to the Hospital's mission by collaborating with stakeholders throughout the hospital including patients, family members and visitors to address and work toward preventing patient and visitor complaints and concerns. Will have an impact on the patient/visitor experience by addressing complaints timely and empathetically and on finances and quality/safety by identifying and addressing trends, conducting root cause analysis, and collaborating throughout the hospital to build a culture committed to improving the patient experience, reducing organizational risks and increasing comprehensive reporting.

Qualification and Experience

The candidate should have Bachelor's Degree in Nursing or Juris Doctorate Degree. Must have 2+ years of experience in a full time capacity resolving complex customer complaints and/or managing organizational risk. OR 5+ years of experience as an RN or Attorney with demonstrated ability to de-escalate problems and resolve conflicts. Experience in a hospital setting is preferred. Computer experience and comfort with learning new data bases is required. Must have Massachusetts license as a Registered Nurse or Member of the Massachusetts Bar Association

Additional info

Job ID 18-149

Company info

Hiring Coordinator
Lahey Health.
41 Mall Road
Burlington, MA 01805

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