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Years of Experience
General Description – The client relations and project manager is responsible for client satisfaction and the effective handling of all cases. Cases will be coordinated with team members across all areas of expertise. The focus will be on timely, accurate, and effective handling of all cases. Issues requiring escalation will be brought to the attention of management (CEO) as deemed appropriate. Responsible for measuring client satisfaction through online surveys and client calls.
Project Management – Manage cases from intake to completion and beyond (surveys and client follow up). Work directly with team members across all disciplines (experts, support team, billing) to keep cases on track. Ensure client satisfaction by keeping them informed and aware of progress, potential delays, additional information requests, etc.
Client Satisfaction – Measure client satisfaction, identify opportunities to improve, and build long term client relationships through ongoing communication, client satisfaction surveys, etc. Involve management as deemed appropriate to achieve goals.
Testimonials – Gather testimonials from clients that can be used in our marketing efforts. Testimonials should cross all areas of expertise and speak to the quality of our work and/or client-focused approach. Collaborate with the marketing coordinator and business development director to identify and address top priorities.
Reporting – Produce weekly, monthly, quarterly and annual reports that reflect the status of our cases and highlight trends or issues that need attention and/or recognition. Include “wins and losses” with value to client and value to ESI. Work with marketing coordinator to identify cases that can be used in marketing efforts.
To be a successful candidate, you will need to have proven experience in solving problems, managing timelines and deliverables, and nurturing client relationships. A legal professional background is required and a Project Management Professional (PMP) certification is a huge advantage.
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Evidence Solutions, Inc
Evidence Solutions, inc. is a premier forensics company. Our team of experts helps clients obtain, understand, and utilize all the data and information available to them. Evidence Solutions' expert witnesses provide consulting in digital forensics, auto and truck accidents, accident reconstruction, EDR forensics, sports injury, police standards and policies, CMV standards, greek fraternity issues, product failure analysis, aviation, and medical record recovery and analysis.