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Years of Experience
Date Last Verified
Benefits Analyst II The candidate will be responsible for reviewing, analyzing, and processing incoming transactional legal documents for TSP participants. Analysts review legal documents for validity in accordance with the Code of Federal Regulations (CFR) and FRTIB policies and guidelines. This includes researching and reviewing accounts, data entry, sending appropriate notices, and communicating with various entities (e.g. the FRTIB, governmental agencies, law firms, participants, and potential payees) towards resolving processing issues. Works under the direction of a Group or Team Lead. The analyst is responsible for performing the duties and requirements of the position with minimal supervision from the Group or Team Lead. Validity determinations and communications are made by the Analyst and are confirmed by a quality control benefits analyst. The role requires: Utilizing sound judgment and making independent analytical determinations as to validity of incoming legal submissions. Thorough and comprehensive working knowledge of the particular area of work responsibility assignment. Case research to ensure all pertinent information is obtained, any information deficiencies are resolved, and to validate the information received utilizing systems applications. Processing cases within client-specific case managements systems (AG and DeDIS) for which training will be provided. The analyst will ensure the accuracy of data input into the applications used to process the legal case and the accuracy and correctness of all outgoing correspondence. Interpreting guidance provided by the FRTIB in accordance with the Code of Federal Regulations and applying the regulations, directives, and interpretations to determine the validity of incoming documents required by the specific workflow, including to: Permissible payees and corresponding award amounts for qualifying court or administrative orders; Authorized third-party agents to transact business on participants’ accounts; Qualified exception to spousal requirements; Validity of allegations of fraud, forgery or identity theft regarding withdrawal of funds from a participant’s account. Providing timely responsive customer service to various inquiries from multiple sources and stakeholders, such as participants, confirmed or potential payees, legal representatives, and financial institutions. Ensuring that work is processed in a timely fashion according to the requirements of the specific business function assignment. Communicating effectively both orally and in writing with the FRTIB and TSP Contact Centers to provide information and obtain additional information pertinent to resolution of the legal case. The analyst will be required to communicate with participants, attorneys, third parties, financial institutions, government agencies, and potential (as well as confirmed) payees in accordance with the Privacy Act. Performing other duties of a similar nature or level.
Qualification and Experience
The candidate requires a Bachelor's degree and 1-3 years of relevant experience. Paralegal certificate or similar legal background preferred. Should have strong analytical skills. Familiarity with the U.S.C., C.F.R., and the Privacy Act; legal experience or background, such as a paralegal certificate, preferred. Strong communication (written and verbal) skills required to communicate effectively with participants and potential payees. Should have working knowledge and experience of computer applications, including MS Office, and/or business office systems.
Job ID 52482596
Company infoHiring Coordinator