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Years of Experience
Date Last Verified
Child Support Officer Iii The candidate responds to high volume of routine to complex telephone inquiries and complaints regarding child support case processing and status. Work involves conducting detailed phone interviews to locate absent parents, establishing paternity, and enforcing court orders for child support. Work is conducted in a call center setting. Responds to high volume of telephone inquiries and complaints regarding child support case processing and status; provides accurate and timely information to customers from a call center environment with a high level of customer service. Researches case information on the Texas Child Support Enforcement System (TXCSES) and requests information from field office staff; maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations. Explains Child Support Program policies, procedures and regulations to customers. Documents all actions taken. Provides training and technical assistance to office staff. Assesses child support cases to determine appropriate action. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Qualification and Experience
The candidate should have completed Graduation from high school or equivalent. Graduation from an accredited four-year college is preferred. Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, investigations, credit collections, legal assistant, legal secretary, customer service and/or call center, IV-A eligibility. Should have 1 year of full-time experience working in the following (or closely related) fields: Child Support Program, investigations, credit collections, legal assistant, legal secretary, customer service and/or call center, IV-A eligibility specialist or closely related experience. Skills: Skill in interviewing; Skill in using a personal computer for word-processing and data entry/retrieval; Skill in basic mathematical computations; Skill in handling multiple tasks, prioritizing, and meeting deadlines; Skill in effective oral and written communication; Skill in exercising sound judgment and effective decision making. Must have ability to proficiently read, write, and speak Spanish.
POSTING NUMBER: 18-0496
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