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Years of Experience
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Client Manager, LMLF The candidate responsible for increasing Westlaw revenue, usage and market share in assigned law firm accounts by utilizing skills related to legal research, training, sales and marketing. Effectively meets customer needs and builds productive customer relationships; takes responsibility for customer satisfaction and loyalty; is focused on the big picture and business perspective when making decisions and taking action. Creates sales approaches and solutions; ability to provide customers with high-impact training to exceed their needs; tries different and novel ways to deal with customer challenges and opportunities; while working with an internal team, takes courses of action or develops client solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. Builds credibility by working as a strong team player and through powerful formal presentations. Uses appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacts with others in a way that promotes openness and trust and gives them confidence in one's intentions. Large Client Managers may interact with account executives, Sales Exectuives / sales management, and/or products experts. Attains assigned revenue account goals . Establishes solid, long-term customer relationships and cultivates new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns. Provides high quality account management and customer support services to assigned accounts. Develops, presents and implements special offers in non-Account Executive accounts. Partners closely with Sales Executives in identifying the sales opportunity for each firm. Supports renewal process in assigned accounts. Educates customers on the benefits of Westlaw over competitors and trains customers on the use of Westlaw. Coordinates training efforts with Client Representatives. Coordinates local marketing efforts within assigned accounts. Keeps up to date on competitive activities in accounts and communicates information to divisional/regional management. Assists other market segments as needed. Identifies opportunities to leverage technology products aimed at increasing revenue and providing solutions
Qualification and Experience
The candidate should have JD degree. Legal practice experience is preferred. Must have strong communication, presentation and Westlaw legal research skills. Customer service orientation and experience is essential. Field Account Management and sales/ marketing experience is strongly preferred. Must be proficient in MS Office/Internet. Previous legal research training is preferred. Must have deep knowledge of products such as Westlaw including content add-ons, the legal profession and the legal publishing industry.
Req #: JREQ096757
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