Workers Compensation Legal Assistant
The candidate will be responsible for managing the day-to-day legal casework for the firm in a fast-paced, high-volume environment. Provides assistance to the Workers Compensation Attorney(s). Exhibits a professional, courteous demeanor and provides excellent customer service to Crumley Roberts' external and internal clients. Must be able to multi-task and handle tasks promptly and professionally with all staff levels and the public. Exemplifies outstanding client service skills and maintains client confidentiality. Must be able to multi-task and to effectively communicate, multi-task, problem-solve and to overall handle tasks quickly and tactfully with all staff levels and the public. Must be able to adapt to the wide range of diverse internal and external clientele. Communicates in accordance with, and understanding of, applicable State Bar rules related to protected information, confidentiality, and the unauthorized practice of law. Complies with corresponding company policies and procedures. Ability to effectively utilize available technology, including computers, databases, portals, and software needed to successfully manage cases. Prepares legal and court documents; interfaces with the client on non-legal issues relating to the management of the case; refers legal issues to the appropriate attorney(s). Conducts preparation for mediations and hearings; submits appropriate information and legal forms/documents to the appropriate organizations relating to workers compensation law. Obtains pertinent case information and data from the client on non-legal issues; analyzes, reviews, and prepares the data/information into case relevant notes. Maintains excellent client relations and interfaces with the client according to procedure. Obtains all pertinent information from clients to include treatment status, doctor-appointment information, changes in medical care and/or work status; documents and records information; notifies attorney of any changes, concerns, or issues. Notifies the attorney when forms, documents and/or other pertinent information/material are received and completes any necessary assigned tasks associated with these. Manages and utilizes the checklist daily, maintaining due items within operating procedure. Processes mail daily to review any additional information pertinent to the cases being managed; determines and enters any necessary case notes for items received. Interacts with the client to ensure that all appropriate reports, records, and information to include, but not limited to, medical records, bills, wages, insurance information, etc. is received from the client in a timely manner. Upon case settlement, confirms balances and expenses; prepares the appropriate documents for review by the attorney and client; follows up on executed settlement documents. Interfaces with other team members to achieve office and departmental goals; may provide back up to other team members, including but not limited to client meetings and virtual conferences, as designated by the Supervisor. Performs other legal assistant duties as needed and/or required by the Manager. Must have High school diploma or general education degree (GED) and preferred 6-12 months legal office assistant, paralegal, or customer service experience, or an equivalent combination of education and experience. Bilingual (English/Spanish) preferred.