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Years of Experience
Date Last Verified
Child Support Officer II Duties: The candidate will establish, review, research, prepare, and monitor child support collection cases. Will interview custodial and non-custodial parents. Compile information from documents, financial statements, and other appropriate sources regarding child support cases. Prepare various types of legal documents. Prioritize and manage a large caseload while meeting mandated time frames and compliance standards. Establishing or enforcing child support cases. Collecting child support payments, adjusting delinquent accounts, and reviewing financial documents related to child support operations. Locating noncustodial parents, relatives, and related persons. Preparing and reviewing appropriate legal documents related to child support operations. Drafting, handling, and/or interpreting legal documents. Accounts Receivable, billing, and/or collections. Wage garnishment and/or liens. Cold Calling.
Qualification and Experience
Qualification: The candidate should have substantial experience performing activities related to the enforcement of child support laws. Excellent customer service and interpersonal skills in order to work effectively with staff and the public by phone, in person, and in writing is essential. Must have bilingual English/Spanish Skills: Although bilingual English/Spanish skills Must have academic course work which relates to knowledge and abilities listed. Experience which provide the opportunity to acquire the knowledge and abilities listed is essential. The ability to speak, read and write Spanish fluently may be required for certain job assignments is essential. Must have considerable knowledge of: civil and criminal law, procedures and regulations that pertain to the enforcement of child support cases; child support collection procedures and methods of collecting and adjusting delinquent accounts; methods and techniques used to effectively locate noncustodial parents, relatives and related persons; interviewing principles and techniques used for obtaining factual information; financial record keeping procedures; modern office practices and procedure. Working knowledge of: basic accounting; legal terminology; court procedures; mandated child abuse laws and reporting procedures; community services and resources of use to case participants is essential.
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