Job Details

Hotline Counselor

Company name

Catholic Charities Archdiocese of New York.

Organization Type

Public Interest

Job Type

Legal Staff

Date Last Verified

Sep 24,2018

Posted on

Mar 07,2018


New York City, NY
Practice Area
Immigration >> Immigration
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Hotline Counselor The candidate provides information, assistance, and referral services to Hotline callers, conducts outreach, and supports the work of the Unaccompanied Minors Program and the Legal Orientation Program for Custodians. Provide general information and referral on processes, programs, developments, and related services and resources for immigration programs, legal developments, LOPC services available to the custodians of unaccompanied minors, ESOL training, and entrepreneurial support training, including all programs available through the NYS Office for New Americans. Conduct telephonic legal orientations, as required, for the LOPC Call Center. Use ReferNet to document all series provided to callers, maintain and report client statistical data, and implement new text-to-chat feature. Use the On-line scheduling system to make appointments for custodians to attend LOPC orientations. Prepare and mail informational packets to custodians who cannot attend an LOPC orientation in person. Participate in ongoing training on immigration laws, regulations, procedures and developments, as well as social services available to unaccompanied minors and their custodians, asylees, refugees, immigrants, and clients in need. Adhere to call response and referral protocols. Must have Bachelor’s degree in related field, or equivalent professional training related to the position. Previous experience as immigration counselor/paralegal, or experience in immigration law and procedure a plus. Bilingual Spanish required.

Company info

Hiring Coordinator
Catholic Charities Archdiocese of New York.
1011 1st Avenue
P.O. Box 12th Floor
New York City, NY 10022

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