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Organization TypeLaw Firm
Years of Experience
Date Last Verified
ProfileChief Trust Officer Duties: Actively direct the Trust Administration team of Trust Company, ensuring effective administration of trusts, estates, investment agency and custodial accounts for new and existing firm clients, while adhering to Company policy and procedures. Partner with the executive team for staff development and growth of the business. Manage the administrative duties and client service responsibilities for trust, estate, investment agency and custodial accounts. Develop and maintain trust administration policies and procedures for the Company. Ensure compliance with Company policies and procedures, as well as the terms of trust documents, by the trust team and partners in the Investments and Operations teams. Manage a team of trust administrative professionals and monitor the day to day trust administration duties for the Company. Manage the trust team to meet high client service standards, including distribution requests, timely response to calls, written correspondence, problem resolution and client/staff retention. Support business development by building relationships, assisting partners and the Chief Executive Officer in the establishment of all new client relationships. Ensure accuracy in account opening, asset transfer and statement review. Closely monitor all aspects of ongoing client relationships through the Company’s well-established risk and review process. Ensure compliance with regulations and/or generally accepted standards of care related to the administration of trust and investment accounts. Coordinate preparation and review of fiduciary tax returns, ensuring completeness and accuracy. Coordinate with Chief Operating Officer in preparation of court accountings, as required. Personally manage own book of accounts. Coordinate trust administration committee meetings and participate in Board meetings, as required. Administer discretionary disbursements as permitted by the terms of trusts and/or with appropriate committee approvals. Coordinate with the client’s attorney, Investment and Operations personnel as necessary to service client accounts (e.g., by raising cash, preparing for client meetings and closing new business). Support Investment team in financial planning and asset allocation discussions with clients.
Qualification and Experience
Qualifications: Bachelor’s Degree in Business, Finance, Accounting or equivalent, along with 10+ years of related experience in personal trust administration. CTFA certification preferred. MBA or JD Degree advantageous. Requires strong written and oral communication and relationship management skills. Ability to develop a strong team and manage the trust administration process. Solid understanding of investments is required. Must have the ability to develop strong business relationships through demonstrated integrity and interpersonal relationships. Requires a competency to administer client accounts using a working knowledge of trust accounting platforms. Knowledge of trust and tax matters is preferred, as is familiarity with administration of real estate and other unique assets.