Support PDF,DOC,DOCX,TXT,XLS,WPD,HTM,HTML fils up to 5MB
Years of Experience
Date Last Verified
ProfileTax Technology Support Leader - Global Enterprise Tax Solutions The candidate should have a Bachelor's degree. Should preferably have a Bachelor's degree in Management Information Systems, Computer Science, or other STEM degree. Must have 5+ years of experience. Should have CPA, membership of Bar, or one of the following; Enrolled Agent, PhD Computer Science/Information Science (OR STEM Equivalent), Professional Certification in Project Management (PMP), Six Sigma Black Belt (Lean, Green, Black, Master), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Developer (MCSD), Microsoft Certified Professional Developer, Certified Software Quality Analyst (CSQA), Certified Software Tester (CSTE), UX Certificate Nielson Norman Group, Certified Analytics Professional (CAP) or equivalent institutional Data Science Program, Certified Secure Software Lifecycle Professional (CSSLP), Certified Information Systems Security Professional (CISSP), Certified Developer (JAVA, SQL, SAP), Lotus Professional Certification, Certified Software Quality Analyst (QAI), Certified Software Quality Test Engineer (QAI), Masters Computer Science/Information Science, Oracle Certified Professional, Professional Certification in Business Analysis, Certified Compensation Professional, Global, Remuneration Professional, Technology Specialist: Adobe Technologies, or Technology Specialist: IBM Technologies. Must demonstrate extensive knowledge and/or a proven record of success managing a geographically dispersed technology support team and providing support to a global customer-base, including the following areas: overseeing and supervising hotline support team activities; assigning support tickets when necessary; diagnosing and resolving client-related problems regarding software and network applications; reporting on support metrics and reviewing the work performed by the support teams; testing new application releases, including partnering with technology teams to research and test new software for consideration and perform all related aspects of testing, e.g. test plan documentation; and tracking, monitoring and providing timely resolution to service and support requests and/or problems, including verifying and/or reproducing issues; analyzing large and often complicated data sets, isolating and diagnosing problems; resolving the concerns, where possible; evaluating documented resolutions; analyzing trends for ways to prevent future problems; and running through daily systems verification to establish access availability. Should preferably demonstrate extensive abilities and/or a proven record of success in the following areas: applying critical thinking and analysis to troubleshoot and resolve complex technology issues for clients, including the review and analysis of large data sets to diagnose problems and define paths to resolution; supervising teams to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, participating in various staff recruitment and retention activities, and coaching staff including providing timely meaningful written and verbal feedback; managing technology support resources and related deployment schedules, including after hours calls and on-call rotations as well as work independently and in team environments; training support team members and preparing associated instructional guides and related materials; drafting and editing user communications and presentations to internal stakeholders, as well as replying to support tickets received; and, articulating strategic and operational points of view and drive change.
Req ID: 95402BR