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Years of Experience
Date Last Verified
VP, Title & Settlement Operations Duties: Oversee all functions for title insurance settlement/escrow branch(es), general office management, employee management, production management for both title and escrow departments, process development and management, business development, vendor management, financial management (profit and loss responsibility, budgeting), risk management, and license and regulation management. Will perform preceding management functions while simultaneously supplementing branch and/or operations managers in daily transaction management as necessary. Responsible for day-to-day functions of full service branch(es); area of responsibility may include multiple jurisdictions. Oversee all aspects of office, including property management, IT/phone systems support, supplies ordering and maintenance. Hire, train and manage all employees; conduct reviews; perform and manage employee terminations as necessary. Create and maintain standards for employee production by position; create performance metrics; evaluate production’s needs. Develop, institute and maintain production and business processes. Develop non-PenFed business to supplement core business by networking, performing training seminars, cold-calling and recruiting, hiring and leading employees who can do the same. Provide excellent service resulting in optimal core business (BHHS/PFR and PenFed mortgage) capture rates and membership satisfaction. Develop, manage and evaluate all vendor relationships, including software provider, title abstracting, notary companies, recording companies, and title underwriters. Manage local resources and coordinate with PenFed finance to understand business costs and manage costs effectively; report finances regularly to upper management; manage escrow-related accounts payable processes such as title commission remittances, recording fee payments, and payments to operating account from escrow account. Analyze risks to business and business data; create plans to minimize/eliminate risks; create emergency procedures; identify areas in need redundancy/backup and create contingency plans. Oversee all audits (e.g. state and underwriter); ensure compliance in all areas of title and escrow locally, state-wide, and on federal level.
Qualification and Experience
Qualifications: Bachelor’s Degree in business, law, or related field required. Law Degree or Master’s Degree is preferred. 10 years’ of experience with Title or Escrow is required. 3 years’ of experience of business management is required. Ability to slot in to any production position as needed to conduct business. Intricate knowledge of settlement statement and processing. Strong knowledge of post-closing files for transactions in assigned locations. Strong knowledge of Microsoft Outlook, Word and Excel applications and settlement software. Equivalent combination of education and experience is considered.
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