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Organization TypeLaw Firm
Years of Experience
Date Last Verified
ProfileDirector of Conflicts & Docketing Duties: Overseeing all aspects of the Conflicts & Docketing Teams. Responsible for ensuring processes, technology, and staff are in place to resolve conflicts and manage the firm’s docketing requirements in a timely, efficient, and accurate manner. Asssists the firm’s General Counsel in ensuring efficient and accurate work product is generated from the supported area teams. As part of this function, the Director is responsible for: Helping to provide firm-wide operational direction in the areas of Conflicts and Docketing. Staying abreast of new technologies, trends and changes in ethical requirements in the varying jurisdictions in which the firm operates. Training conflicts counsel, managers (conflicts and docketing) and staff (conflicts and docketing) as required to maintain effective turnaround times and exceptional work product. Coordinating with the New Business Intake Team in accounting and with other departments as required. Identifying and implementing best practices in the assigned functional areas. Identifying efficient methods of processing requests in the functional areas to continually improve service, accuracy, value, turnaround time and cost effectiveness. Monitoring technology developments in the functional areas and recommending appropriate technology adoption to General Counsel and COO. Working with General Counsel to develop and enforce firm-wide policies and procedures that address conflicts, intake, docket and risk management concerns. Establishing and overseeing processes to capture updated information on firm engagements. Conducting training for firm lawyers and staff on departmental policies and procedures. Department Execution Serving as primary source of escalation for all departmental quality assurance issues. Assisting with day-to-day operational issues, as needed, to ensure efficient turnaround times by department. Overseeing the resolution of conflicts issues for all attorney hire requests. Reviewing and approving specialized new client matter forms (e.g., toxic tort, bankruptcy, etc.) firm-wide. Drafting, implementing, and monitoring Ethical Walls firm-wide. Drafting conflict waivers and engagement agreements. Working with New Business Intake and tracking receipt of engagement letters. Department Operations Preparing and maintaining department budget, with particular attention to compensation, operations and project budgets. Managing department projects and requests to ensure they are on budget, on time, and are meeting the objectives as laid out by the General Counsel and/or COO. Maintaining department intranet site (e.g. departmental policies and procedures, forms, department contact information, etc.). Ensuring accuracy and readiness of supported systems for internal and external audits Ensuring service standards are met and establishing mechanisms to monitor productivity and service for conflicts and docketing functions. Reporting statistical information to General Counsel and/or COO on a weekly basis. Ensuring that all daily and weekly departmental NBI and conflicts reports are generated in a timely and accurate manner. Coordinating regularly with other groups across the firm, including Professional Recruiting, Accounting, DOs and others who are involved in conflicts, new business intake, and lateral hiring. Coordinating regularly with PSC leaders to identify and meet docketing needs. Participating in regular risk management leadership meetings. Talent Management Supervising conflicts and docketing managers per job descriptions for those positions. Identifying staffing levels and skills needed for the department. Recruiting and selecting appropriate personnel for all open positions within the department. Managing departmental staffing coverage, including approving vacations and time off. Understanding and having a working knowledge of responsibilities for all subordinate roles within the department. Conducting performance appraisals of department managers and conflict counsel; participate in the performance appraisals of all other employees within the department. Providing employee counseling and disciplinary action, as needed, pursuant to firm policies and procedures to ensure satisfactory performance. Conducting regular meetings (weekly/biweekly) with managers and staff to keep them up-to-date on changes in the department or Firm. Conducting monthly meetings with managers to discuss their performance. Identifying all training and development needs and requirements for the department and working with managers to implement training. Making recommendations for annual bonus and merit increases for the department, with input from the managers where appropriate.
Qualification and Experience
REQUIREMENTS: JD Degree required; Missouri licensed attorney in good standing, or licensed in another state and willing and able to obtain Missouri license upon relocation. 5 years’ progressive expertise in related area required, 10 preferred. Substantial experience leading company-wide initiatives within a multi-office setting, preferably in a professional services firm environment required. Experience with conflicts and docketing software systems preferred, particularly Elite, Intapp Open, CompuLaw, and PATTSY.
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