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Legal Client Manager, Inside Duties: Responsible for customer retention and increasing revenue, usage, and market-share in his/her assigned account territory. Leverages expertise in customer relations, practice experience or legal knowledge, and product mastery to increase customer retention and loyalty, remove obstacles, and communicate overall value to their customers, all while partnering with internal partners to renew existing contracts and create upsell opportunities. Hit or exceed 100% penetration of renewal campaigns. Hit or exceed your annual targets around business reviews, sales referrals, training referrals and pre-sale demos and leverage the information gained to drive contract renewals and new sales revenue. Drive retention of accounts through adoption, value reinforcement/ROI discussions and usage within your territory. Actively engage in the coaching process, partnering well with managers and individuals on your teams to share ideas and learn from each other. Accurately, and in a timely manner, log all activities and customer contacts in Salesforce.
Qualification and Experience
Qualifications: JD Degree or equivalent legal experience. Strong communication and presentation skills, especially via telephone. High degree of professionalism. Customer centric focus required. Well-developed negotiation skills. Excellent verbal and written communication skills. Strong attention to detail and excellent organizational skills. Ability to work independently and as part of a team in a fast-paced, changing environment. Receptive to Change. Demonstrating an openness and willingness to change behavior in response to new learnings and situations, and be an Agile Learner. Demonstrating the ability to rapidly learn new knowledge and acquire new skills. Be Tenacious and Results Oriented by displaying resiliency in the face of adversity, creating an individual plan to achieve goals and measuring progress, and always acting with the end goal and business objective in mind. Work with a focus on Partnership by building and maintaining positive and productive working relationships with internal and external customers. Be Proactive. Always anticipating and preventing future problems, taking charge to bring about needed change, and taking initiative within your scope of responsibility. Prioritize. Self-direct your own activities and work through goal setting, time management and planning. Know what needs to be done first and act accordingly. Effectively negotiate. Explore all alternatives and positions to reach outcomes that gain the support and acceptance of all customers, both internal and external.
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