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Years of Experience
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ProfileProject Manager Duties: Oversee the claims administration piece of class action litigation. Face of operations to clients. Coordinate with our sales representatives, data analysts, web developers, call center supervisors, disbursement specialists, claims analysts and a host of other personnel to ensure project deliverables are met. Oversees one or more Project Coordinators in the Client Services department. Meet critical client requirements, including, the following key areas: Project Financial Requirements – Provide timely and accurate budget/estimate review and management; monthly revenue forecasting; and monthly invoice review. Project Execution & Resource Management – Continually monitor, evaluate and guide project staff to meet project deliverables on time, within budget and at the highest quality standards. Staff Develop (Project Coordinators) – Consistently applying performance standards and training to develop staff and build a high performing team of industry experts, passionate people managers, critical thinkers and strong problem solvers. Process Improvements – PMs should consistently be looking for way to improve Epiq processes and procedures to more profitably deliver services to clients. Economic Objectives – PMs are expected to meet billable hour goals and oversee that similar targets are met for their direct reports. Will work with stakeholders in operational departments to continually enhance service quality standards to meet and/or exceed client expectations. Responsible for fostering a team environment and building cooperation between client services team members, intercompany team members, company team members, and sales to provide the highest quality service standards, reach revenue targets and obtain efficiency/profit goals. Directly or indirectly responsible for recruiting, training, supervising, and evaluating department staff, and establishing programs to ensure that department staff members are well trained and supported. A critical component of the job is to manage and resolve difficult client situations. Succession planning and building a strong talent pool is required.
Qualification and Experience
Qualifications: A Bachelor’s degree is required. A JD Degree / Masters of Business Administration (MBA) or similar advanced degree is preferred. Extensive project management experience is required. Professional PMP certification through the Project Management Institute (PMI) is preferred. A strong technical orientation, excellent computer skills, exceptional planning and organizational skills, and a keen attention to detail are all required. Candidates with prior banking or financial service industry experience will be strongly preferred. Prior client service/project management experience is also preferred. Outstanding communication skills are required. Understanding of the legal services industry coupled with a strong ability to communicate effectively with lawyers.