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Years of Experience
Date Last Verified
Customer Success Associate Duties: Work with customers to provide training, support, gather feedback and increase awareness. Will bring into contact with people throughout the organization, including associates, partners, and librarians. Will work in coordination with Customer Success Managers, who are a customer's primary point of contact and are responsible for support and account management.
Qualification and Experience
Qualifications: JD Degree with 1+ year of experience clerking or in litigation practice with significant research component. Organized and professional. Ability to develop advanced product knowledge. Ability to conduct sophisticated, customized product training and demos for any kind of user. Bias for action and driven to overcome challenges. Ability to build strong relationships with customers. High empathy for people. Excellent written and oral communication skills. Very comfortable with technology. Proficient with Microsoft Office products.
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