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Years of Experience
Date Last Verified
ProfileSenior Litigation Analyst The candidate will complete assigned legal bill review in a timely and accurate manner and in accordance with bill review unit standards and company guidelines. Will perform quality legal bill review with processing of invoice fairly with the accurate amount of payable. Partner with Regional Managers to ensure the appropriate pre-screen Bottomline billing filters are incorporated into company's billing process. Provide and communicate adjustment rationale with appropriate and sufficient detail. Coordinate with the Legal Practices Operations team to ensure accurate vendor invoices are process in accordance with existing vendor service agreements. Timely review of invoices with 90% of all legal bills processed in less than 40-45 days with related reporting developed to demonstrate success. Manage bill review and pending invoices for the assigned region and/or line of business through utilization of team resources as well as provide assistance to other Specialists to achieve group goal of timely processing of invoices. Bill review will be assessed on the basis of total dollars of $70,000.00 per day, $1.4 million per month as well as by count of invoices and line items with specific goals to be determined. Facilitate gathering and exchange of information with Claims regarding observed and identified billing issues as well as identify opportunities warranting further investigation through discussion with Claims and law firms, properly escalating observations internally as well as to the Regional Manager to whom the region applies. Drive continued development of appropriate Bottomline Legal eXchange upgrades for demonstrated improvement of the system as feature/functions for end users. Leverage personal billing and practice experience to contact firms where necessary to challenge billing entries and firm billing issues on a line item level. Create and administer litigation cost containment training to Claims. Leverage knowledge and practice experience to provide comprehensive training from an attorney's perspective to Claim field handlers. The training will be by line of business and practice area, including WC, GL, Auto, CD, PIP, and property. All training will address topics such as billing issue identification and commonly seen firm practices. Participation will include the development of training topics and materials via PowerPoint as well as delivery of the training to claims personnel via Link and/or in person. Such training will provide the basis for a more comprehensive bill review overall from original receipt and review of the bill by the field handler through final audit at the appeal level. Support Claim reorganization and regional alignment with Claim Centers and territories in furtherance of and execution on the Claims legal cost containment goals, objectives, and business plan. Integrate with claim centers in own region with primary focus on educating new litigation handlers who are unfamiliar with legal bill auditing. Report quarterly on participation in roundtables, one on ones, office events, office training as well as other activities and events occurring within own region. Read and understand the panel counsel business plan and be able to articulate unit's purpose, goals and direction utilizing this knowledge to enlist field support for panel counsel management and bill review in own region's field offices. Provide training and guidance to Claims leadership on bill review and litigation expense management as well as geographical understanding and assessment of bill review and legal, litigation environment for own region. Obtain competitive intelligence for the unit based on experiences in the field at own location as well as for centers in own region. Participate in quality reviews with the Regional Managers of Counsel and the Claims field office. Leverage practice experience to provide support to the quality review process by participating in 'deep dive' reviews (holistic and targeted reviews) of legal files to verify the reasonableness, necessity and propriety of case handling decisions made by panel attorneys, as well as providing feedback regarding a firm's billing practice and history. Understand complex legal issues covering areas of law ranging from initial pleadings through trial preparation and appeal. Provide feedback regarding legal issues to the Quality Review Team Leaders for discussion with the firm. Support panel firm consolidation efforts by providing billing trend feedback and data analytics to the Regional Managers. Provide assistance across regions in support of team members and group goals as well as in support of Regional Managers related to law firm and litigation management. Participate in annual recertification of panel counsel by providing firm-level billing trend analysis, compliance information, and a firm's cooperation/communication on billing issues. Monitor accuracy of the panel counsel map as well as other databases and displays. Coordinate with Regional Manager to continuously assess and edit company's billing guidelines to ensure the highest quality legal services are obtained. Provide Regional Manager with billing trend assessments on billing issues and patterns for firms in Region. Complete onsite law firm bill review audits as well as identify law firms within assigned region for multiple onsite reviews. Develop standard reporting related to on site reviews other than quality audits to provide feedback loop to business partners. Contribute to update of legal quality audit manual to reflect ongoing development of audit process. Provide consistently high levels of customer assistance, guidance and service. Phone calls and email should be responded to within a business day. Enhance knowledge of Claim Legal function and cross train within unit to provide additional point of contact and resource to resolve external and internal customer needs. Timely escalate information and/or customer concerns to properly designate individuals and assist in problem resolution. Provide customer assistance, guidance and service in claim utilization of e-Billing platform through claim training and person to person assistance. Cross train on Claim systems such as CI to provide assistance and support to customers in matter creation and seeing matters added for electronic billing system. Should have a J.D. degree from ABA accredited law school and 5+ years of relevant experience. Must have a strong foundation in litigation management and billing. Core Data and Communications DNA Badges strongly preferred.
Ref. #: 1702473