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Years of Experience
Date Last Verified
ProfileeDiscovery Project Manager Duties: Be the main contact to our clients on all e-discovery projects, while also being the liaison between our clients, sales personnel and operations staff. A solutions-oriented professional that oversees the execution of e-discovery projects and is ultimately responsible for the quality and timeliness of those projects. As a subject matter expert in e-discovery, the Project Manager consults with clients on appropriate solutions related to all phases of the litigation lifecycle and EDRM cycle. Actively builds relationships with clients, customizing their support-style and technical delivery to meet the client’s expectations and maintain RVM’s standards and industry best practices. Collaborating with the Operations staff to ensure projects are accurate and on-time. Responsible for hands-on support for most client-requested tasks in Relativity, Clearwell, and Equivio. Assists sales personnel on conference calls, face-to-face meetings, and drafting proposals or Statements of Work. Effectively manages client expectations, coordinates and manages project details, and coordinates with Client Services Project Coordinators and Operations staff during the entire project to ensure work is done to client satisfaction and company standards. Responsible for gathering and documenting project expectations and technical specifications and communicating that to all appropriate Operations staff for execution. Continuously monitors, manages, and supports multiple e-discovery projects to ensure deadlines are met. Communicates frequently with clients to resolve issues and provide status updates according to the client’s needs. Provides hands-on support in Relativity, Clearwell, and Equivio for a variety of requests, including: case creation, field and coding layout creation, indexing, advanced searches, creation of document review batches, pre-production searches, and quality assurance. With the Client Services Project Coordinator, maintains all appropriate project tracking charts and prepares all required client reports as requested by the client. Responsible for coordinating with Accounting department on final billing information for a project. Interacts with clients to develop strong relationships and demonstrating a high level of commitment to client success.
Qualification and Experience
Qualifications: Bachelor’s degree in computer science or paralegal studies (paralegal certificate acceptable). JD Degree a plus. 5+ years’ experience in the e-discovery or litigation support industry. 2+ years’ experience as a paralegal or litigation support professional. Strong knowledge and hands-on experience with Relativity, Clearwell, and\or Equivio. (Relativity Certified Admins are highly-valued). Excellent customer service skills. Exceptional written and verbal communication and interpersonal skills with a professional demeanor. Strong technical understanding and/or experience with the e-discovery process (EDRM), litigation lifecycle a must.