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Quality Manager M2 The candidate will oversee the provision of high quality and effective service and will see that appropriate contracts requirements and service level agreements are met through the use of Key Performance Indicators and other internal metrics. Implement appropriate corrective action within the Americas Deal Management Shared Service Center operation whenever the service level agreement is either not being met or is forecast not to be met. Responsible for ensuring usage of core drafting tools and technologies, and when required, core sales application as well as ensuring their effectiveness by aligning with appropriate owners. Present the Deal Management service operation and business case / value proposition to Oracle's management as required. Ensure a smooth working relationship with other Deal Management Shared Service Center teams and assist them in meeting goals when required. Manages activities of contract administration team to ensure that contracts are prepared, negotiated and accepted in accordance with Corporate policies. Responsible for the preparation, negotiation, acceptance, and management of commercial contracts; including licensing agreements. Reviews and approves all contractual documents, drafted by Field Contracts staff, for protection of firm contractual posture, satisfaction of customer specifications, and adherence to company policy. Work with Legal throughout the negotiating and drafting process; to ensure all necessary approvals are received. Conduct periodic audits of Field Contract staffs executed engagement contracts for compliance with company policy and ensure adequate quality and technical proficiency. Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership and people management skills. Must have University degree or equivalent. Should have BA/BS Paralegal Certification or equivalent years of professional experience. Experience in metrics and reporting, as well as, sound judgment in regards to revenue recognition, policy, compliance, and risk management is required. Knowledgeable resource for identifying potential operational impacts to other organizations within process workflows is needed. Intermediate to advanced-level excel skills is must. Experience in drafting and negotiating complex commercial, federal, state and/or local government contracts is essential.
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