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Years of Experience
Date Last Verified
Solutions Consultant – Law Department Operations Implementation Manager Duties: Responsibility is to guide new clients through the implementation of Legal Tracker’s flagship application, Legal Tracker, and ensure that all commitments and obligations for the client are met and/or exceeded throughout the process. Works as a trusted advisor by establishing, maintaining and growing the long term relationship with new clients. Managing new client implementation projects including schedules, deliverables, and issue tracking. Establishing and helping to maintain customer long term relationships. Ensuring the client's successful and optimum utilization of Legal Tracker products and solutions Assisting in the growth of Legal Tracker’s and product and services business Providing Legal Tracker product support and problem solving. Providing advice and supplying best practices to improve legal department operations and initiatives Initiating and participating in account planning sessions with both internal (Legal Tracker and teams) and client's key stakeholders. Timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement between the client and Legal Tracker.
Qualification and Experience
Qualifications: Bachelor's Degree required. 2-8 years’ experience in a corporate legal department or law firm, or 10+ years of legal administration. Preferred: JD degree strongly preferred (strong understanding of legal terms and operations). 4+ years working with an e-billing or matter management system, SaaS solutions and/or accounting system preferred. Ability to effectively communicate and relate to multiple levels of a client's organization from staff to senior management. High level of initiative and works well in a team environment. Strong technical affinity for software, data analytics, etc.. Handles stressful situations and deadline pressures well. Plans and carries out responsibilities with minimal direction. Consultative and problem-solving skills (Client service and solution oriented). Strong business and financial acumen. Ability to upsell Legal Tracker’s product and services business.
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