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Organization TypePublic Interest
Years of Experience
Date Last Verified
ProfileRisk/Patient Relations Manager Duties: applies professional management principles of planning, organizing, leading and supervising all functions of the department and provides direction to achieve department, budgetary and organizational objectives. serves as a liaison between patients, visitors, volunteers, employees and physicians with the objective of enhancing understanding of hospital policies and services, increasing customer satisfaction, obtaining resolution of concerns, enhancing quality of care and minimizing risks. collaborating with the Executive team and Managers to standardize, update and/or maintain policies and procedures. Assures quality care and compliance with internal standards and regulatory and accreditation bodies, participates as directed in the annual operational planning process and promotes staff accountability and empowerment through formal and informal mechanisms. designated contact for problem resolution concerning care delivered at the assigned facility. Under the direction of the Director of Patient Safety, provides hospital leadership for the Clinical Risk Management and Patient Safety Programs. Facilitates risk control activities (e.g. RCAs) and risk assessments (e.g. FMEAs) throughout the facility to reduce the number, severity, and cost of losses.
Qualification and Experience
Qualifications: Bachelor Degree, required. JD Degree, preferred. 5+ years recent experience in an acute care healthcare setting. 2+ years in healthcare risk management and/or patient relations. CPHRM and/or CPHQ, preferred. Knowledge and Skills: Current knowledge in patient care and medical processes and procedures. Ability to read and extrapolate medical information. Extensive knowledge of investigation and interviewing methodologies and techniques. Working knowledge of relevant federal and state health care related legal statutes and other regulatory requirements. Ability to interact with regulatory surveyors in a professional manner. Ability to establish and maintain effective working relationships with personnel, medical staff, patients and guests. Good communication skills in both verbal and written mediums, analytical and statistical skills, problem solving capability. Able to speak in large groups and present information clearly. Initiative/self-motivation. Ability to present information to various groups of people so that it is understandable, valuable, and pertinent. Organizational, leadership & time management skills / Ability to meet deadlines and handle multiple priorities. Ability to work effectively with distractions & minimal supervision. Knowledge of Microsoft software programs (Word, Excel, Powerpoint)Treats all information and data within the scope of the position with appropriate confidentiality and security.