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SVP, Consumer Operational Risk Manager - US Cards Op Risk Senior Manager The candidate will provide segment and product specific expertise in order to execute effective oversight of the Business’ risk identification, assessment, and monitoring and mitigation process. “Business” in this context includes Operations and Technology functions and vendors supporting or used by the P&L owners who own the Risk. Operational Risk Managers the role through proactive engagement with the Business management, and through effective challenge - in Operational Risk Manageral governance forums and in day to day management processes. The objective is to ensure compliance with company’s Operational Risk Framework and policies as well as to meet “Heightened Standards” from Regulators for the 2nd Line of Defense. Also assist with the development and enhancement of the Operational Risk Framework. Reporting to the Independent Senior Operational Risk Manager for Cards this position works closely with Business and Product Managers, Business Heads, in-business Operational Risk and Control Managers, as well as Independent Risk and other control functions (Compliance, Legal, HR) in carrying out job responsibilities. This primary focus of this role is oversight of Cards businesses within the US and North America (as applicable) as well as any other responsibilities assigned by the Consumer Operational Risk Manager Business Coverage lead for Cards. This involves oversight of risks associated with the origination and servicing of Cards products wherever the exposure exists - including functions and third parties that support or partner with these Businesses. Prime interfaces for Consumer Business Coverage Operational Risk Manager include: Consumer Operational Risk Manager Framework and Risk Cycle Management team for expertise in framework requirements, policies and procedures. Other Consumer Operational Risk Manager Business Coverage teams for North America to ensure consistent standards in oversight execution as well as transfer of lessons learnt. Operational Risk Manager Foundation team who leverage the Business Operational Risk Manager team for expertise and escalation of issues. Operational Risk Manager CAO, Governance, Audit and Regulatory Relations team to ensure effective business management and regulatory interactions. Risk Specialists from IR (especially Investment Product Risk) and Control functions to leverage expertise and solicit their participation in risk reviews. Franchise Risk Architecture Reporting team to support business risk profiling and reporting. Develop strong working relationship with the business within scope to be a valued and respected partner. Together with the Business coverage lead establish an appropriate engagement process with the Business to enable meaningful challenge and oversight and participate in risk management focused forums. Assist Business Coverage lead / present relevant material as necessary at senior level governances such as Business Risk Reviews and Business, Risk, Compliance and Control Committees as well as for meetings with important stakeholders like the Regulators, 3rd Line of Defense and senior management. Ensure business adherence to operational risk policies. Execute responsibilities articulated in the Operational Risk Manager Policy for independent operational risk managers including deep dives in to any significant current or emerging risk areas. Ensure adherence to Consumer Operation Risk procedures for independent Business coverage risk managers and for the Business. Assist in the continuous improvement of these procedures to strengthen 2nd line of defense oversight. Understand the linkages, and ensure Business is linking all tools in place for managing the operational risk management cycle and evidencing the feedback loop across MCA, KOR and KRCI process, Scenario Analysis and Loss Analysis results on a continuous basis. Escalate operational risk events within the Business and within Operational Risk Manager as appropriate with relevant context and risk assessment. Leverages all the core tools that are part of the Operational Risk Manager framework viz., the Key Operational Risk Identification and Key Risk Indicator monitoring process, Scenario Analysis, Manager’s Control Assessment Challenge, Internal and External Loss Analysis as well as Risk Reviews to provide effective oversight. Risk identification, analysis and assessment of current and emerging issues also requires working with Specialists in other second lines of defense as relevant for individual risk types associated with the business or product. Identify trends, themes, tendencies that indicate emerging operational risks by relying on mining trends in relevant metrics, loss data and external events. Effectively communicate learnings to Business in order to drive necessary responses and action. Proactively analyze various data sources to Operational Risk Manager an independent assessment/opinion of op risk. Assist the Business coverage lead in developing and implementing the data mining and conceptual approaches necessary to establish robust leading indicators and metrics to identify areas of potential OR exposure and emerging risk to enhance loss anticipation and mitigation. Continuously monitor Key Operational Risks and related Key Risk Indicators and ensure the Business is taking appropriate action to update them and respond to breaches. Participate in and lead Risk Reviews to proactively identify significant potential risks in the Business and develop specific recommendations for the Business to action. Identify changes in business strategy or relevant regulations that may lead to an increase in Operational Risks. Analyze losses in the Business to understand how losses were incurred, determine lessons learned, identify root causes and use in developing recommendations for risk mitigation. Support Scenario Analysis efforts, and track and oversee Business monitoring of triggers and action plans. Assist in review of transactions proposed to the Consumer New Product Approval Committee (CPAC) as well as any other significant transactions like the sale or purchase of a Business/Portfolio outside the CPAC process. Monitor business fulfilment of Operational Risk Manager specified conditions in CPAC approval. Evaluate KOR/KRI change proposals from the Business before approval by Business Coverage lead. Review Operational Risk Manager Policy / Consumer Operational Risk Manager Exception requests before approval by designated Operational Risk Manager approver. Drive solutions to root causes that potentially can lead to op risk. Develop actions or, as appropriate, projects to apply lessons learned and share across relevant geographies/managed segments. Work as an independent partner to mitigate risk and improve processes and controls so as to take action before risks materialize into Operational losses. Evaluate control issues and ensure adequacy of Event Root Cause Analysis and corrective action plans.
Qualification and Experience
The candidate should have Bachelor’s Degree / Master’s degree in Business, Finance, Accountancy, Law or related field. Training/Certification or experience in database/MIS management tools a plus. Should have experience and knowledge of consumer banking across products/ services. Must have demonstrating understanding of delivery processes will enable the incumbent to conceptualize the component activities as process maps. This can be a key enabler in the risk identification oversight of the execution by the first line. Should have work experience of 7+ years in the financial services - Consumer product lifecycle (preferably unsecured/ cards). Leadership positions in Risk Management, Internal Audit, Compliance or related field a plus. Must have knowledge of US regulatory (e.g. Fair Lending, TCPA) and industry trends (EMV, Rewards, digital channel migration) for consume lending products including infrastructure requirements and related controls. Exposure to operational risk and/or internal controls is a plus. Should have strong analytical and conceptual skills. Must have ability to work collaboratively within and across functions and Lines of Defense. Must be effective team player and contributor in dynamic and shifting teams as well as virtual teams. Should have superior communication and interpersonal skills. Must have executive presentation skills. In depth understanding of Consumer Retail products and services – lending, liability and investments are needed. Proficient in MS Office applications are necessary for executing on job responsibilities. Should have excellent data / quantitative analysis skills. Must have superior writing skills to develop high quality policy / procedure documentation.
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