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Years of Experience
Date Last Verified
Senior Fiduciary Officer Duties: Manages assigned account base of wealth management clients by working with client service team, clients and their professional advisors to develop a thorough understanding of the clients’ needs and goals. Exhibits depth of knowledge of trust and estate agreements, governing documents, and account agreements. Able to show extensive knowledge of fiduciary duties and applicable laws, including trust and tax law, estate planning techniques, financial planning, asset management and prudent investment principles. Seeks continued development of fiduciary and advisory skills through training and experience. Responsible for leading client conversations for life driven wealth management. Provides proactive advice to clients on NTs’ products/services, emerging issues, regulatory/tax changes, and appropriate actions for the client. Combines technical knowledge, with fact finding, and analysis to develop advice-driven solutions for clients. Explains complicated concepts to clients in a thoughtful way using non-technical terminology. Maintains a working knowledge of various NT resources and utilizes fiduciary knowledge, experience, and NT resources to identify opportunities for relationship enhancement. Focused client service with responsiveness, diplomacy and tact; proactive client contact through written and verbal communication with suitable frequency. Exhibits excellent time management skills. Builds and maintains knowledge of NT fiduciary standards and practices, applies fiduciary knowledge and judgment to fiduciary relationships. Understands and complies with internal policies, processes and procedures to effect prudent risk management and judgment. Recognizes fiduciary risk issues and seeks appropriate resolution. Cultivates relationships with referral sources and centers of influence to build the business; identifies and develops new business opportunities. Participates in community and professional organizations representing NT. Identifies opportunities to showcase NT expertise and thought leadership. Available to fiduciary staff for consultation on day-to-day matters, involving trust counsel and Regional CFO and Advisory Practice Leader as appropriate; supports implementation of national initiatives and programs; lends advisory expertise to business development opportunities; participates in hiring process for trust advisors; assists trust advisors in development plan design and implementation. Assists in resolution of significant fiduciary issues for all partners in region; participates as requested on fiduciary oversight committees, including account acceptance and discretionary actions; regional oversight of fiduciary risk management and compliance by client service teams; consults with all members of client service teams on all new at risk relationships and monitoring progress of existing at risk relationships; consults in potential servicing loss situations. Experienced multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise Focus of role is on execution of strategic direction of business function activities Carries out complex initiatives involving multiple disciplines and/or ambiguous issues Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met Assists, in providing leadership, and guidance, to staff, fostering an environment that encourages employee participation, teamwork, and communication.
Qualification and Experience
Qualifications: 10+ years of experience as a lead relationship manager in trust administration, estate administration, estate planning, or related fields. Broad knowledge of fiduciary and financial products and services, usually acquired through related work experience, is required to manage client accounts. Technical knowledge of investments, tax, legal, and operations usually acquired through formal education or related experience is required to service clients. Thorough knowledge of fiduciary standards, principles, and applicable laws and regulations usually acquired through training, seminars, or law school is required to administer accounts. Proven skills in negotiation, problem resolution, delegation and leadership are critical. Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff. Candidates should have a J.D and preferably LL.M. Prior experience working with complex wealth management client issues and strong business development skills are also needed.
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