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Years of Experience
Date Last Verified
ProfileStrategic Operations Governance and Oversight Analyst Responsibilities: Providing guidance regarding best practices, adherence to internal policy and regulatory requirements within the first line of defense (“FLOD”). Will support the Director Strategic Operations Governance and Oversight in ensuring that the FLOD internal control environment are effectively managed and executed upon and promote an appropriate culture of risk and compliance. Performs a key risk management role by reviewing and effectively challenging business line initiatives and processes to comply with applicable consumer laws and regulations. The Analyst is responsible for assisting the Director in developing and carrying out monitoring of controls. The Analyst evaluating KRI results and further enhancing the automated KRIs to identify areas of regulatory exposure. Performing reviews to evaluate control design and effectiveness, delivering quality results, providing compliance advice to business lines, and executing or participating in corporate risk management processes. Provide regulatory and control guidance regarding business practices, key decisions, policies, processes and, standards. Executes upon strategic operations program managing day to day responsibilities and is accountable for monitoring reviews of business line controls and reporting of identified risks. Provide effective challenge to the 1st LoD and guidance on organizational risks and controls as needed. Assess operational breakdowns for compliance risk and provide guidance on remediation/recovery plans. Provide guidance on controls over compliance requirements and business line monitoring of those controls. Assist the Direct of Strategic Operations Governance and Oversight in the development of guidance and potential solutions to mitigate identified risks. Develop review procedures, including tools/templates necessary to complete reviews (i.e. review check list, official report of review, etc.). Work closely with the Lines of Business (“LoB”) to understand risk points and key challenges within the 1st LoD as well as documentation of any related issues noted during the review. Collaborate with operations, legal, compliance, accounting and executive management to identify and analyze gaps and weaknesses in business processes, systems and promote corrective actions are taken to mitigate any excessive risk. Ensure reviews are completed in a timely and accurate manner. Identify requirements to provide direction for the technical build out and/or support of databases, queries, reporting tools, dashboards, etc. that enable analysis and complete and accurate reporting for the Strategic Operations Governance and Oversight team. Responsible for staying abreast of regulatory issues, developments, changes and evaluating impact on applicable areas, collaborating with Director and the LoB on implementation and risk mitigation efforts. Works with management to determine scope and examination techniques required to assess the control reviews for the area. Contacts business management to identify areas needing review and to arrange examination steps and timetable. Reviews a variety of documentation, examines methods and systems, and interviews personnel to obtain information on actual practice. Compares practice with regulatory and internal requirements to identify variances. Determines areas where corrective action is required. Prepares written reports / memorandums on review findings and recommendations. Performs reviews independently as needed or in conjunction with other assigned personnel, acting in a lead capacity. Discusses and validates findings with management. Prepares and presents conclusions and recommendations to management. Stays current on company policy and regulations impacting company business. Special projects as requested including internal investigations and consultancy work. Performs other duties as assigned.
Qualification and Experience
Requirements: Bachelor’s degree with business related or similar focus required. 5 years in regulatory compliance, risk management or similar experience in financial service industry or regulatory agency preferred. 1-3 years' management experience in financial services compliance required. Internal candidates who do not meet the stated requirements for management experience (but, are otherwise qualified) may be considered for this role on a conditional basis in compliance with section 9.3.33 of SC’s Internal Transfer and Promotion Policy. Prior experience in corporate environment dealing with regulators, auditors and legal counsel is preferred. Knowledge of regulatory requirements such as Fair Lending, ECOA (Reg. B), FCRA, UDAAP, TCPA, SCRA, FDCPA, GLBA, Credit CARD Act, Reg. M, FACTA, TILA BSA / AML, and FTC Credit rules. Knowledge of state requirements associated with auto lending / leasing and industry best practices (i.e. UCC, Right to Cure, Right to Redeem, Retail Instalment Sales Act, Motor Vehicle Instalment Sales Act, etc.), preferred. Ability to act proactively to ensure risk management is up-to-date and meets the needs of business. Strong analytical, technical and problem solving skills, with strong attention to detail. Leadership and organizational skills. High ethical standards. Exceptional verbal and written communication skills. Ability to adapt to various work environments, industries, and project schedules. Ability to work effectively in a team environment with all levels of personnel. Ability to maintain confidentiality. Ability to foster a collaborative working relationship with multiple functional areas, operational areas, and complex business lines. Strong time management skills. Proficient with MS Office; Excel, PowerPoint and Word is essential. Experience with process mapping and analysis including working with Visio. Preferred: Professional certification (CRCM, CIA, and / or CCSA). JD Degree. 3 years of Auto lending / leasing compliance experience. Experience with statistical analysis. Project Management Certification.