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Years of Experience
Date Last Verified
Attorney Coordinator Duties: Taking steps to ensure that the Company initiates collection lawsuits in compliance with the law and Company policies and procedures. Communicate with collection law firms regarding their performance, including compliance with their contract and applicable laws. Monitor performance and perform audits of collection law firms. Review accounts to determine if they meet suit start eligibility requirements as set forth in the Company’s policies and procedures. Where an affidavit is provided in connection with the suit start process, verify all of the information in the affidavit is true and accurate, if and when it meets that standard, timely execute the affidavit in compliance with applicable laws and Company policies and procedures. Monitor the Company’s relationship with collection law firms to ensure they are performing in accordance with contractual expectations and represent Credit Acceptance professional, compliantly, and cost-effectively. This includes: Coaching, performance managing and auditing a define group of collection law firms to ensure our accounts are being worked in compliance with our policies and procedures and the contract. Evaluating data concerning collection law firm performance and documenting observations based on that data. Presenting performance results to the collection law firms, including Action Plans developed through the relationship management process. Completing initial and annual due diligence reviews of collection law firms to confirm that they understand and are capable of complying with consumer financial protection laws. Oversee compliant and efficient profess of accounts placed with law firms to minimize exceptions and optimize paying accounts. Provide ongoing support to the Company’s collection law firms. Attendance as outlines in the department attendance policy.
Qualification and Experience
Qualifications: High School Diploma or GED. Knowledge of legal collections process and practices. Able to exercise sound, independent judgement and escalate issues appropriately. Understand, interpret, document, and record data/observations clearly. Communicate process improvement opportunities; able to identify and resolve issues. Flexible to change. Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel). Take ownership of issues to resolution. Able to type and talk at the same time. Knowledge of the Company’s policies and procedures relating to legal collections. Preferred: Associate’s or Bachelor’s Degree. Certified as a Notary Public. 1+ year of legal collections experience.
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