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Years of Experience
Date Last Verified
ProfileClient Manager, SLF The candidate will be responsible for increasing Westlaw revenue, usage and market share in assigned law firm accounts by utilizing skills related to legal research, training, sales and marketing. Will leverage own expertise in attorney workflow to position Westlaw or any of West’s workflow solutions tools. Take responsibility for customer satisfaction and loyalty; is focused on the big picture and business perspective when making decisions and taking action. Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one’s intentions. Interact with account executives, sales representatives/ sales management, and/or products experts. Attains assigned revenue account goals. Establishes solid, long-term customer relationships and cultivates new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns. Provides high quality account management and customer support services to assigned accounts. Develops, presents and implements legal contracts. Supports renewal process in high value accounts. Educates customers on the benefits of Westlaw over competitors and trains customers on the use of Westlaw and Solutions Products. Educates customers on the value and return on investment of the workflow solutions tools. Coordinates training efforts. Coordinates local marketing efforts within assigned accounts. Keeps up to date on competitive activities in accounts and communicates information to divisional/regional management. Assists other market segments as needed. Identify opportunities to leverage technology products aimed at increasing revenue and providing solutions.
Qualification and Experience
The candidate should have a four year college degree. A JD degree is required. Legal practice experience preferred. Customer service orientation and experience essential. Field Account Management and sales/ marketing experience strongly preferred. Must be proficient in MS Office/Internet. Previous legal research training preferred.