Izabella is Equipped with a Smile, and She Keeps Customers Coming Back

Izabella Pawlak

is a California bound paralegal with an extensive background in customer service. She defines herself as a nice, professional, understanding, and compassionate. These qualities and much more makes Izabella our Legal Staff Profile of the week.

Izabella’s Story

Izabella was born in Chicago, Illinois, and she grew up in Arlington Heights with her parents and younger brother. Izabella draws a lot of inspiration from her parents. Izabella’s

parents immigrated

to the US from Poland with no education. Izabella’s mother went on to attend college, and her mother became a physical therapist. Izabella’s parents taught her to appreciate the opportunities and to remain grateful in good times and the bad.


Growing up with English as a second language forced Izabella to grow up fast. She struggled with her classes and communicating, but she overcame this obstacle. Izabella became an avid reader, in short, she read herself into becoming fluent in English. In fact, Izabella developed a taste for literature classics including her favorite book, Jane Eyre.

Izabella’s Struggles with Distance

Izabella is not a stranger to loss. For years, Izabella’s grandfather struggled with depression, diabetes, and heart issues. Recently, he passed away, and this loss had a profound effect on Izabella. The loss taught Izabella to reevaluate her life and follow up. Although Izabella will always be a hard worker, she makes sure she carves out time to spend with her family. Currently, Izabella is seeking a position in Southern California so that she will be able to work closer to her family.

While Izabella considers graduating from college to be one of her successes, she admits she grappled with process. Izabella is a

family-centered individual

, who draws strength from being close to her family. Although Izabella is social, she is more of a private low key person, who enjoys a lot of alone time. With the gregarious nature of the college social scene, Izabella felt a bit out of place. However, Izabella made the best out of the situation, learned to thrive outside of her comfort zone, and she grew to really embrace her educational opportunity.

Izabella’s Inspiration

When faced with an obstacle, Izabella remembers a quote from Eleanor Roosevelt, “nobody can make you feel inferior without your consent.” Izabella gets fired up when she witnesses an injustice. Whether someone is taking advantage of a weaker person, being condescending, or flat out cruel, Izabella makes it a point to stand up for herself as well as others. Even though Izabella has a strong sense of self, she is always nice. Even if Izabella is having a bad day, she is always kind. According to Izabella, when you work in the hotel business, you learn to be nice to customers; service with a smile.

Izabella has enjoyed a few successes and a handful of failures. How could someone go through life with so few failures in the rear view? Well, Izabella remembers that when she learns something from the situation there is no failure. For example, when Izabella moved to Washington she struggled with changing locations. However, she began researching the area and taking weekend trips to the different historical locations. With each misstep, Izabella learns and improves.

While Izabella is repelled by bullies, she is a big fan of people with similar characteristics. She is attracted to people who are dependable, positive, and loyal. In the office, Izabella does not operate as a gossiper or a backstabber. Izabella believes it is better to work hard to gain a reputation for quality work product in your office rather than tear down others in hopes of advancement. This hard working California bound paralegal is ready for anything.

Izabella in the Office

Professionally, Izabella is known for going above and beyond. First, Izabella always takes the time to adequately prepare so that she performs her jobs efficiently. In addition, Izabella helps employees in other departments. Izabella has managerial experience training new employees. Need a research project ASAP? Izabella is ready to dig her heels into the project and sift through the dense and the complex materials. Moreover, Izabella pays attention to the details and provides a personal touch. For example, in the past, Izabella crafted handwritten cards to thank her customer base. This follow up attitude keeps customers coming back.

Izabella’s favorite person in history is

Princess Diana

. Although Princess Diana always looked glamorous, she was more than a beautiful face. Izabella concedes that Princess Diana had flaws, but she did so much humanitarian work. Izabella admires people that work and continue to contribute to society even though they have enough money to stop working. Additionally, Izabella looks forward to being able to contribute to humanitarian causes such as the St. Jude Children’s Hospital, the American Diabetes Association, and local Animal Shelters. For more information on these organizations please visit the websites listed below.

• http://www.stjude.org/stjude/v/index.jsp?vgnextoid=f87d4c2a71fca210VgnVCM1000001e0215acRCRD
• http://www.diabetes.org/
  

After Hours

When Izabella is not working or spending time with her family, she is out playing and walking her dog or watching a game. Izabella will always remain a loyal Cubs and the Bears fan.