Job Profile. Application Engineer
The candidate will be responsible for design, installation, management, maintenance and replacement of Document Management applications. This may also include installation, configuration, tuning, monitoring, capacity planning, and upgrading of other applications. The applications supported include Hummingbird DM5, Elite, Omtool, Legal Key, SharePoint 2010, and other legal industry applications. Provide advanced user support for application issues; establish and monitor application-level security, including routinely applying application patches and other updates; establish automated processes to monitor applications to minimize failures or degraded performance, and alert administrators to problems; develop and maintain production, quality assurance (testing), and development environments for the systems supported; research industry trends to plan for future expansion and improvement in applications supported; work with others in IT to design and implement redundant and survivable systems in accordance with disaster recovery planning; provide on-call support to resolve emergency issues outside normal business hours; communicate problems and problem resolutions to system support personnel to improve ongoing service delivery; communicate with software vendors on design, integration, installations and problem resolutions; perform system administration of MS SQL 2000/2005/2008 systems; organize and report on the progress of ongoing testing, trails, and evaluation of new products and services; work with Practice support and litigation teams to provide software analysis, test and implementation assistance; maintain system documentation pertaining to supported applications; ensure project schedules and performance requirements are met; provide back up and tiered escalation support for the Help Desk and regularly interact with customer and/or functional group managers.