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Reference Attorney

Hire Investment May 03,2019 Nov 11,2015 Location Saint Paul MN
This job is expired...

Recruiter

Attorney

Litigation - Whistleblower - CFTC

1-2 yrs required

Profile

Job Description

  • Serve as front line product interface for external customers, potential customers, and field staff by assisting with retrieval of relevant information, developing and recommending appropriate search strategies, and educating customers for optimal use of their subscription.
  • Provide professional assistance and education to customers utilizing telephone, live help chats, and email, including appropriate follow up such as reporting errors and forwarding training and sales leads. RSAs act as a liaison between the customer and other internal departments as appropriate.
  • Add value to the customer experience by explaining and promoting existing and newly-released products, features, editorial enhancements and services that fit the customer’s needs, and by capturing relevant customer feedback and maintaining accurate records of all incoming and outgoing contact with all customers.
  • All Reference Attorneys are held to quality and customer availability standards. As this job role continuously evolves, RSAs are responsible for continuous development of their own skill base and the improvement of their own work performance through successful and timely completion of ongoing departmental training offerings, by remaining up to date on new products, enhancements and legal trends, by utilizing manager coaching and contact evaluation feedback, and through self-identification of better ways to accomplish tasks.
  • This job role requires a high level of working knowledge related to the law and legal research, the practice of law, the legal process, the legal industry, and our client always expanding product line and product plans, with an emphasis on WestlawNext and integrated platforms.
  • Skills include computer and product proficiency, ability to master a complex information system, ability to multi-task, expertise in content coverage and search techniques, excellent customer service skills, complex problem solving skills, and a high level of individual discretion to ensure outcomes of customer satisfaction, increased customer loyalty and retention, and our clients’ business success.

 

Candidate Requirements

  • Juris Doctorate from U.S. accredited law school
  • Bar Admission from any state. This is a hard requirement.
  • Training is 8-4:30 for 6 weeks.
  • 1-2 years+ of prior legal experience preferred.
  • Prior experience in customer service or telephone work preferred.
  • Excellent customer service and communication skills.
  • Computer and systems proficiency with ability to multitask and adapt to supporting customers via phone, live help chats, email or other media.

 

Hire Success, Hire Talent, Hire Investment

Additional info

Rodney Spencer Senior Recruiter Hire Investment Direct 507-288-5260 MN 651-319-4004

Company info

Company Profile

Hire Investment is a national full service staffing and consulting company that specializes in Staff Augmentation, Direct Hire and Executive Search placement. Our client base covers mid-size companies to Fortune 500 organizations to include a full range of industries which provides us the opportunity to place you in IT, Healthcare, Accounting/Finance, Legal and Professional positions. Our goal is to provide the tools and opportunities to help our consultants grow, and to provide the best possible candidates to our clients. Hire Investment is looking to fill a Reference Attorney position with our client in Eagan, MN. If you’re interested send your resume to Rodney at website and call him at 507/288-5260. Thanks!