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Other Attorney in San Francisco, CA

Kira Inc (Kira Systems) Nov 13,2017 Aug 08,2017 Location USA San Francisco CA
This job is expired...

In-House

Attorney

Other

Min 1 yrs required

Profile

AI Practice Consultant The candidate will sensitive to customers’ needs and can develop warm client relationships. Will collaborate and support new and existing customers to design onboarding, implementation, and training plans. Develop a thorough understanding of the product and use cases, to ensure customers are using the software to its fullest. Monitor accounts for opportunities to expand usage, introduce new use cases or otherwise grow adoption of firm. Solve problems as they arise, acting as point of contact for the customer and the rest of the firm's Systems team. Ensure customer feedback is brought back to the product team and monitor the product roadmap. Coordinate with sales to ensure customers realize the value of their subscriptions and are retained year-on-year. Lead meetings and training sessions with customers and users. Contribute use case insights and testimonials from clients to be used for marketing. Other duties as required. These might include: representing the company at conferences and events, and more.

Qualification and Experience

The candidate should have 4-year college degree in a relevant field or equivalent. A law degree (LPC, J.D. or LLM) with legal practice experience is strongly preferred. Must be proficient in oral and written communications skills. Experience in customer success, sales or account management in an enterprise software company is required. Experience working with corporate legal departments and/or law firms is required. Must have experience with e-discovery, document review, due diligence, document management, knowledge management, and/or contract management system implementation. Familiarity with CRM and support software systems is required.

Company info