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ProfileCustomer Support Representative The candidate will assist customers, regardless of channel, with product usability support and research assistance. Will diagnose and resolve problems using department tools, resources, business judgment and expertise, resulting in increased customer confidence with firm's products. Act as an advocate for the customer in reporting feedback and resolving issues. Perform as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensure individual productivity and quality levels are met in order to meet and exceed customer expectations. Work effectively and cooperatively in a team environment and collaborate across the organization. Adapting to a frequently changing environment, which includes supporting new products and policies as well as using new tools. Multi-tasking to maintain efficiency.
Qualification and Experience
The candidate should have Juris Doctorate degree. State Bar licensure is plus. Additional compensation available for those who are Bar licensed. Must have strong PC skills, including working knowledge of Windows operating systems and multiple internet browsers (and basic troubleshooting steps). Must have Typing skills of minimum 40 wpm. Lexis Advance product experience a plus. Strong communication skills both written as well as verbal is required.