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Years of Experience
Date Last Verified
ProfileCommercial Large Loss Claims Manager Duties: Facilitates a work environment that fosters and supports ethical decision-making and actions by motivating, promoting and modeling ethical behavior, as well as executing job responsibilities in accordance with Citizens core values, ethics and information protection policies. Responsible for managing claim personnel to include hiring, training, performance assessment, planning and delegation of work load, coaching and motivating to improve quality and quantity of work performed. Conducts Open and Closed File Reviews to evaluate and document overall operational value. Communicates with agents, policyholders, Claims Unit personnel, Underwriting, Human Resources, Accounting, and Claims Management. Participates in developing and executing Department strategies and plans. Develops, analyzes and reports metrics useful in measuring team performance as well as effectiveness of the claims operations. Keeps current on industry activity and trends and reports to upper management. Participates in creation and management of annual Department budget. Makes staffing recommendations. Participates as required in Catastrophe Response planning and execution.
Qualification and Experience
Qualifications: Bachelor’s degree in Business Administration or related field with skills transferable to insurance OR 4 years of relevant experience OR a combination of college education and relevant work experience equivalent to 4 years. 2+ years of supervisor/managerial experience or experience leading complex projects or teams. Within 90 days of hire, a valid, active and appropriate Florida Adjuster license and Appointment will be required and maintained, as a condition of continued employment AND 5+ years of experience relating to P&C claims (Personal&Commercial) to include OR JD Degree with 1 year of adjusting experience OR the designation of Chartered Property Casualty Underwriter (CPCU) OR JD Degree, licensed to practice law in Florida and in good standing with The Florida Bar, is exempt from adjuster licensure at hire and has either: 6 months adjusting experience OR 6 or more months of insurance claims litigation experience OR the CPCU designation. PREFERRED: 7+ years of experience relating to P&C claims (Personal & Commercial). 4+ years of supervisory experience with 2+ of those years relating to insurance. Strong knowledge of Florida P&C Insurance marketplace including matters of coverage, damage assessment, legal climate and claims law. Active Florida Adjuster license (620 or 644). Industry designations and/or certifications. Strong planning and organizational skills. Demonstrated leadership and managerial skills. Strong verbal and written communication skills. Comprehensive knowledge of property claims practices and legal terminology. Ability to exercise independent judgment and be self-motivated Strong analytical and negotiation skills. Ability to manage budgets. Advanced proficiency in Microsoft Word, Excel, and Outlook.
Req Id 16041