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Carrot Peelers, Sales, Personality and Your Job Search
In-House
Legal Staff
Finance - Banking
Litigation - Whistleblower - CFTC
2-4 yrs required
Senior Mortgage Loan Processor The candidate researches and responds to company's consumer complaints. Receives, researches, and responds in writing to customer complaints, whether received from the customer or the regulatory agencies. Tracks complaints in database. Prepares trend reports and submit annual report to Board Risk Committee. Stays abreast of changes to federal and state banking laws and regulations affecting the management of customer issues. Informs and advises management of conditions and status of customer complaints. Responsible for referral of suspicious activity to the BSA Operations Department.
Qualification and Experience
The candidate should have a Bachelor's degree with 2-4 years of related experience and/or training OR an equivalent combination of education and experience. Paralegal certification is desired. Should have ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Must have ability to write reports, business correspondence, and procedure manuals. Should have ability to learn, or knowledge of, MS Office products to include Word, Excel, Access, PowerPoint and Outlook. Ability to communicate effectively orally and in writing using the English language is essential. Must know and understand regulations to be able to respond appropriately. Should know banking, bank department functions and responsibilities.
Ref. #: 15001241
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