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Carrot Peelers, Sales, Personality and Your Job Search
Law Firm
Legal Staff
Litigation - Foreclosure (Lender-side)
Min 1 yrs required
Technical Support Specialist The candidate will be responsible for providing Level II technical hardware and software support. Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Assist with work projects such as converting to new hardware or software. Use and maintain call records in IT Incident Management System. Maintain Personal Computers, printers, monitors, and scanners (collectively “Hardwareâ€) in good operating condition, correcting product malfunctions and failures. Hardware Support functions that include end user support, desktop support, laptop support, visiting office setups, and Blackberry tasks. Perform computer imaging and post image configurations, and basic printer troubleshooting working with the vendor on repairs. Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. Provide preventive hardware and software maintenance on hardware at regularly scheduled intervals, perform diagnostics and adjust electronic components or update new software releases as necessary. Provide break/fix support for telephone hardware at users’ desktops, including handsets, telephone cords and telephone base-units. Software support functions that include, but not limited to, troubleshooting of applications that are standard within our environment. Installation and configuration of software, and support of third party applications in coordination with vendors. Install business-related software and resolve hardware and software problems on personal computers owned by Sidley and used for Sidley business purposes. Ensure the visiting lawyers can access Firm data and outside visitors can connect to the Internet, as well as, ensure visitor equipment is setup and functioning prior to the visitor’s arrival. Manage the assets both deployed and in inventory, maintaining accurate Remedy records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. Perform other duties as required.
Qualification and Experience
The candidate should have BA/BS Degree or equivalent work experience. Must have experience with windows compatible personal computers, and Microsoft Windows 7. Law firm experience and Microsoft Office 2007 certifications preferred. Smartphone experience, e.g., Blackberry, iPhone, Android. Proven success supporting technology and delivering high quality customer service in a high performance culture. Proficiency with Microsoft Office, Citrix and legal specific applications. Excellent organizational skills required. Excellent attention to detail. Good interpersonal communication skills necessary.
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