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Carrot Peelers, Sales, Personality and Your Job Search
Government
Legal Staff
Family Law
Litigation - Whistleblower - CFTC
$3,064.00-$3,632.00
Min 2 yrs required
Child Support Officer IV The candidate' takes appropriate case action to locate absent parents, establishes paternity for children born out-of-wedlock, establishes or enforces child/medical support obligation, and initiates case closure: Conducts detailed in-office investigations to locate parties, verifies employment and determine assets; Prepares documents relating to legal and administrative actions to establish or enforce child support orders; Negotiates lump sum payments from non-custodial parents who owe past due child/medical support; Negotiates out-of-court settlements and agreements with parties (CSO II only); Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s); Documents all case actions taken utilizing the appropriate agency tools, including to Texas Child Support Enforcement System (TXCSES), and case/court documents; Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository; Reviews cases to determine if cases are eligible for closure; Attends court to assist legal staff, as needed. Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations. Assesses child support cases to determine appropriate action. Explains Child Support Program policies, procedures and regulations to customers. Responds to complex customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Uses personal vehicle for business-related travel, if appropriate. Provides excellent customer service. Complies with all agency policies and procedures, including to applicable security and safety rules, regulations and standards. Performs related work as assigned.
Qualification and Experience
The candidate should have completed Graduation from high school or equivalent. Should have completed Graduation from an accredited four-year college or university; may substitute full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, IV-A eligibility specialist or closely related experience for the required education on a year-for-year basis. 2 years full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, IV-A eligibility specialist or closely related experience of which 1 years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required. Should have knowledge of investigative practices and techniques. Must have knowledge of child support policies, procedures and processes. Should have skill in: effective oral and written communication; negotiating and interviewing; using a computer for word processing and data entry/retrieval; establishing and maintaining effective working relationships with other employees and the public. Ability to read, write, speak Spanish are needed.
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