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Organization TypeLaw Firm
Years of Experience
Date Last Verified
Client Services Representative / Legal Assistant The candidate will build lasting relationships and provide support for clients throughout the claims process. Will consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained. Take approximately 50-75 calls per day in a professional call center environment. Focus on retention of every client while providing excellent customer service. Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system. Confidently address client's concerns and complaints including those of upset clients. Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately
Qualification and Experience
The candidate should have some college. Degree is preferred or have equivalent combination of education and experience. Must have customer service experience. Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred. Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees. Call Center experience preferred. Spanish speaking skills are desired. Typing speed of 45 wpm is a must.
Company infoHiring Coordinator