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Legal Staff Paralegal in San Antonio, TX

Texas Office of the Attorney General Apr 27,2017 Apr 04,2017 Location San Antonio TX
This job is expired...

Government

Legal Staff

Family Law

Litigation

Litigation - Whistleblower - CFTC

Min 1 yrs required

Profile

Child Support Officer IV The candidate performs advanced child support work. Work involves conducting advanced investigations to locate absent parents, establishing paternity, modifying and enforcing court orders for child support and / or responding to customer inquiries. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans. Takes appropriate case action to locate absent parents, establishes paternity for children born out-of-wedlock, establishes or enforces child/medical support obligation, and initiates case closure. Conducts detailed in-office investigations to locate parties, verifies employment and determine assets. Prepares documents relating to legal and administrative actions to establish or enforce child support orders. Negotiates lump sum payments from non-custodial parents who owe past due child/medical support. Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s). Documents all case actions taken utilizing the appropriate agency tools, including to Texas Child Support Enforcement System (TXCSES), and case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if cases are eligible for closure. Attends court to assist legal staff, as needed. Researches case information on the computer including TXCSES. Assesses child support cases to determine appropriate action. As team leader, assigns and monitors work of assigned staff. Provides training and technical assistance to office staff. Supervises office staff in the absence of the office manager and/or supervisor. Explains Child Support Program policies, procedures and regulations to customers. Responds to complex customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Serves as a Notary Public.

Qualification and Experience

The candidate should have completed Graduation from high school or equivalent. Preferred qualifications: Graduation from an accredited four-year college or university. Must have Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, IV-A eligibility specialist. Experience: 2 years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal
secretary, IV-A eligibility specialist (1 of the 2years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.). Must have knowledge of investigative practices and techniques, child support policies, procedures and processes. Skills: Skill in using a computer for word processing and data entry/retrieval. Skill in negotiating and interviewing. Skill in basic mathematical computations. Skill in handling multiple tasks, prioritizing, and meeting deadlines. Skill in effective oral and written communication. Skill in exercising sound judgment and effective decision making. Ability:Ability to receive and respond positively to constructive feedback. Ability to work cooperatively with others in a professional office environment. Ability to provide excellent customer service. Ability to arrange for personal transportation for business-related travel. Ability to work more than 40 hours as needed and in compliance with the FLSA. Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5%. Ability to Type 35 words per minute (Typing test required at time of interview). Ability to proficiently read, write, and speak Spanish.

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